Factsheet
Eddy Cue (Senior VP of Internet Software & Services)
Zack Van Amburg (Head of Worldwide Video Programming)
Jamie Erlicht (Head of Worldwide Video Programming)
Matt Cherniss (Head of Domestic Creative Development)
Morgan Wandell (Head of International Creative Development)
Molly Thompson (Head of Documentaries and Unscripted)
Tara Sorensen (Head of Kids Programming)
Eddy Cue (Senior VP of Internet Software & Services)
Zack Van Amburg (Head of Worldwide Video Programming)
Jamie Erlicht (Head of Worldwide Video Programming)
Matt Cherniss (Head of Domestic Creative Development)
Morgan Wandell (Head of International Creative Development)
Molly Thompson (Head of Documentaries and Unscripted)
Tara Sorensen (Head of Kids Programming)
Videos
Don’t cancel your Apple TV Plus trial until it’s almost over
I cancelled my auto renewal right away and it’s still showing up as subscribed until Nov. 1, 2020
More on reddit.comHow do you cancel the subscription? Manage subscription does not show an option to cancel.
cant cancel appletv free trial
Literally cannot cancel my Apple TV account...
What is Apple TV?
What can I watch with an Apple TV subscription?
Where can I watch Apple TV?
About 3 months ago I was able to get the Apple TV account promo which was $3 per month for 3 months. I was able to sign up, pay with my credit card, no problem. I connected my Xbox to the account and was able to watch Apple TV. Great.
Recently, I tried cancelling it on Xbox (since the promo period was over) and it *appeared* to be canceled. As I found out this morning, it clearly wasn't canceled, when they charged me $15...
After that I tried logging into my apple account. I put in my email/password, the email confirmation code, the security digits from my CC, and I get to this "Apple Account and Privacy" screen where I hit "continue" and it just pops up saying "error".
I get on the phone with Apple TV customer support for about half an hour and they say they cannot do anything unless I have an Apple device.
This is insane right? I literally can't cancel my subscription. And they won't issue a refund. Like honestly what the hell is this? I can make a complain through Canada's consumer rights portal, but honestly doubt anyone will care for $20.
I'll be canceling the charges through my bank I suppose.
This is literally a scam. Never again.
Edit: this is Canada, apple tv costs $12.99. I said $18 but my receipt this morning was for $15 (with tax)
Edit 2: apparently it isn't just me https://www.reddit.com/r/appletv/s/n977mVszPm
Edit 3:
This was a venting post. Didn't expect to be gaslit so hard. I did sign up through apple directly. I have the emails showing my subscription and receipts.
No, I don't have an apple device. So none of the steps provided for apple devices work for me.
Yes, apple tv does have an app for Xbox.
Thanks for people who responded in good faith.