Has anybody had any luck with concierge? I’ve tried to do chat and they can never get me into contact with a stylist. I’ve called three different times on different days waiting up to an hour until I give up. Im trying to figure out how to put my gift card info on the app so I can also get the 20% off but haven’t seen any other posts about it 😅 help!

Update: I called and used pressing 2 (modifying order) instead of other questions and they said there is no way to add the giftcard on the app and can’t be done on their end either. So it’s between using the giftcard card no sale or 20% lol this is so dumb!!! Lucky to whoever was able to use both.

we’ve all done it—whether it’s impulse purchases or we’re just tempted by the 50% markdowns despite never trying on the item. final sale is final sale right?

…not always the case. if your items truly do not work out for you for any reason (defects, color not as expected/not flattering, quality isn’t up to standard, sizing, etc.) make sure to reach out to concierge anyways to see if it is possible to get a refund, store credit, or do an exchange. and do not be afraid to contact them via different methods like online chat and by phone.

each concierge employee will give different answers so it really doesn’t hurt to reach out again if you don’t get a good result the first time AS LONG AS YOU’RE KIND ABOUT IT! i think that’s the most important part that’ll get you some more wiggle room. it’s not guaranteed to work, but try your luck especially since you’re spending your hard earned money here!

feel free to drop your concierge experiences below regarding final sale items in case it may help someone else :)

Has anyone else been experiencing exacerbated waiting times for live chat? I started waiting at 12:30 and it’s 2:00 now LOL