Ohmygod. I have been waiting for a live chat person for 2 godamn hours. Then the chat ends bc the “stylist” left when there hasn’t been one in the first place. I swear their service and live chat have been TERRIBLE the last little while, I am acc so annoyed. Anyone else experiencing this??

Anyone else waiting an exceptionally long time… I need to do an exchange on a final sale item… is this allowed? Or am I wasting my time on hold?

I ordered a Black Super Chalet Puff and received a Mocha Brown Shorty. I ordered during the sale and obviously because the item doesn’t match the receipt I can’t make an in store return. I am trying to contact them but their call service is horrendous, it’s my first time buying from Aritzia and I’m utterly disappointed. Is this the usual experience?

i was planning on just going in store to return a couple items for different sizes, but decided to message concierge in case i needed a qr code or something– was def the right decision!

they took care of everything, including sending an email to the store i was going to with all the return/exchange info. and even though the dress i got was final sale, i was able to exchange sizes. it took like 5 min to return everything in store and it seemed like the email was important in moving everything along. was kinda dreading return/exchanging but customer support really pulled through! thanks to sabine <33