๐ŸŒ
Reddit
reddit.com โ€บ r/wgu_csa โ€บ aws cloud support associate - cloud support engineer faq's
r/WGU_CSA on Reddit: AWS Cloud Support Associate - Cloud Support Engineer FAQ's
February 22, 2024 -

I get asked about AWS hiring process/experience frequently in DM's, so I figured I would create a post here with application > interview > offer timeline, Salary, Stock RSU, etc.

Application process:

  • Applied March 16

  • Passed Cloud Support Assessment March 28

  • First interview April 7

  • Received this on April 10:

Congratulations! Youโ€™ve successfully passed your Cloud Support Associate first-round interview, and we would like to invite you to do a final-round interview.

  • 2nd and 3rd interviews, back to back on April 21

  • Job offer on April 26

Salary

Cloud Support Associate

  • Base salary $76,680

  • First year sign on bonus $14,000 lump sum

  • Second year Sign on bonus $12,200 paid out monthly during second year

  • RSU (Stock) $45,000 paid out : โ€ข 5% on the 15th day of the month in which you reach your first anniversary of employment โ€ข 15% on the 15th day of the month in which you reach your second anniversary of employment โ€ข 20% every six months thereafter, until fully vested.

Total comp for year 1 was around $92k plus or minus some depending on stock price when vested

  • ~$1,300 COL pay increase in April bringing base pay up to $78,000

If staying at CSA with no promotion, year 2 total comp is estimated to be around $98K (base, bonus, and RSU)

Promoted to Cloud Support Engineer I about 15 months in

  • Base salary ~$98K (never got an official notice about pay increase, just base this on hourly rate for 52 weeks) In April, will likely get an official doc when review happens and any COL pay increase or RSU increase

  • Still getting second year sign on bonus of about $1k per month, but that ends in July.

  • July at second year anniversary will get 15% payout of RSU's

  • December will get 20% payout of RSU

At current AMZN stock price my total comp for this year will be ~$128K if I sell the RSU's and the stock remains the same level until December. Note that when we get the RSU's they auto sell shares to cover the taxes which was 45%. So I only ended up with 55% of the RSU and that is still sitting as stocks In reality my total comp is really the $98k plus $6k in second year bonus = $104K as I am unlikely to divest the stock.

I will update in April after the review happens to see if they adjust in anyway. I am betting they will not since AMZN stock is pretty close to the all time high.

For interview questions, go to glassdoor https://www.glassdoor.com/Interview/Amazon-Cloud-Support-Associate-Interview-Questions-EI_IE6036.0,6_KO7,30.htm?filter.jobTitleFTS=Cloud+Support+Associate

They had the best amalgamation of basically all interview questions asked for CSA Cloud Support Associate. I doubt CSE I would vary much.

Feel free to ask any other questions.

๐ŸŒ
Amazon.jobs
amazon.jobs โ€บ en โ€บ search
Amazon's global career site
Every Amazonian, from warehouse floor to corporate HQ, shares a drive to impact the future, today. Our unmatched scale offers every employee endless opportunity to reimagine how customers shop, stream, eat, connect and live. United by our peculiar culture of curiosity, bold ownership and fearless ...
Discussions

Recently accepted AWS Cloud Support Associate and curious to see what others experience was and or advice.
Opposite of the spectrum here, what is your xp/qualifications to get that role? More on reddit.com
๐ŸŒ r/ITCareerQuestions
5
6
February 15, 2022
Cloud Support Engineers - How did you get your start?
When I was active duty Army I learned about something called Microsoft Software Systems Academy (MSSA), it's an IT boot camp for separating and separated veterans. The MSSA got me an interview at Microsoft which I crashed and burned. We got to interview at AWS next, this was at the end of 2016. I got an interview for Cloud Support Associate and that turned into an offer with a start date of 13 January 2017, which was about two weeks after my last official day in the Army. It took me two years to laterally promote to Cloud Support Engineer because I was really bad at passing the CSE loop even though I was doing the job. I built my entire post Army career on this AWS foundation and I will die grateful for the opportunity I was given to show I can make it on the outside. More on reddit.com
๐ŸŒ r/aws
37
23
October 23, 2024
AWS Cloud Support Associate - Cloud Support Engineer FAQ's
What I can expect on the online assessment ? I have applied for storage and content delivery. I have received the invite to complete the assessment More on reddit.com
๐ŸŒ r/WGU_CSA
58
51
February 22, 2024
Thoughts on working as a cloud support associate at Amazon, someone said it was the worst position in tech
I did this for a year and a half. IT was an amazing opportunity to learn and grow. Honestly I left when I started getting bored of the repetitive tickets. Taking that job was probably one of the best professional decisions that I ever made. That being said, if I were you I would totally take it, it's a crash course in cloud computing and you will learn more about failure modes there than almost anywhere else. But I wouldn't expect to last more than 2 years. Happy to go into more detail via pm if you have questions. More on reddit.com
๐ŸŒ r/ITCareerQuestions
78
116
April 7, 2022
People also ask

What is a Cloud Support Associate?
A Cloud Support Associate will act as the โ€˜Cloud Ambassadorโ€™ across all the cloud products, arming customers with required tools and tactics to get the most out of their Product and Support investment.
๐ŸŒ
coursera.org
coursera.org โ€บ browse โ€บ information technology โ€บ cloud computing
AWS Cloud Support Associate Professional Certificate | Coursera
What does a Cloud Support Associate do?
A Cloud Support Associate supports individuals or businesses to migrate their infrastructure and applications to the cloud and offers troubleshooting techniques to resolve their issues. They may also partner with development teams on complex issues, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
๐ŸŒ
coursera.org
coursera.org โ€บ browse โ€บ information technology โ€บ cloud computing
AWS Cloud Support Associate Professional Certificate | Coursera
How much do Amazon Cloud Support Associate employees get paid in United States?
The median yearly total compensation reported at Amazon for the Cloud Support Associate role in United States is $98,650.
๐ŸŒ
levels.fyi
levels.fyi โ€บ companies โ€บ amazon salaries โ€บ jobfamilies.cloud support associate
Amazon Cloud Support Associate Salary | $70K-$161K+ | Levels.fyi
๐ŸŒ
Amazon Web Services
aws.amazon.com โ€บ careers
Cloud computing jobs - Working at AWS | AWS Careers
1 week ago - Welcome to AWS Careers, where you can learn all about what it's like working at AWS, read employee stories on our Life at AWS blog, explore our open roles, and join our talent network.
๐ŸŒ
Coursera
coursera.org โ€บ browse โ€บ information technology โ€บ cloud computing
AWS Cloud Support Associate Professional Certificate | Coursera
In this program, youโ€™ll receive ... Cloud Support Associates support customers in deploying, managing, and troubleshooting their applications and infrastructure on the AWS cloud platform....
Rating: 4.8 โ€‹ - โ€‹ 6.83K votes
๐ŸŒ
AWS
aws.amazon.com โ€บ blogs โ€บ training-and-certification โ€บ launch-your-cloud-career-with-the-aws-cloud-support-associate-certificate
Launch your cloud career with the AWS Cloud Support Associate Certificate | AWS Training and Certification Blog
July 30, 2024 - An AWS Cloud Support Associate is a dedicated and disciplined technical expert and plays a crucial role in delivering an exemplary customer experience, ensuring customers receive timely and accurate help with workloads that are deployed to the ...
๐ŸŒ
Indeed
indeed.com โ€บ q-aws-cloud-support-associate-jobs.html
Aws Cloud Support Associate Jobs, Employment | Indeed
3,918 Aws Cloud Support Associate jobs available on Indeed.com. Apply to Cloud Engineer, Platform Engineer, Devops Engineer and more!
Find elsewhere
๐ŸŒ
Levels.fyi
levels.fyi โ€บ companies โ€บ amazon salaries โ€บ jobfamilies.cloud support associate
Amazon Cloud Support Associate Salary | $70K-$161K+ | Levels.fyi
Cloud Support Associate compensation in United States at Amazon totals $108K per year for L4. The median yearly compensation package in United States totals $102K. View the base salary, stock, and bonus breakdowns for Amazon's total compensation ...
๐ŸŒ
AWS
aws.amazon.com โ€บ certification
AWS Certification - Validate AWS Cloud Skills - Get AWS Certified
1 week ago - Choose from role-based and specialty certifications and validate your cloud expertise with an industry-recognized credential. Explore AWS Certifications!
๐ŸŒ
IFS
ifs.com โ€บ home โ€บ about โ€บ careers
Careers
At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide.
๐ŸŒ
AWS
aws.amazon.com โ€บ certification โ€บ certified developer - associate
AWS Certified Developer - Associate
1 week ago - Validate technical proficiency ... Certified Developer - Associate showcases skills and knowledge in developing, optimizing, packaging, and deploying applications, using CI/CD workflows, and identifying and resolving application issues....
๐ŸŒ
Quora
quora.com โ€บ Will-working-as-a-cloud-support-associate-Amazon-AWS-with-a-pay-of-70-000-p-a-be-a-low-profile-job-with-a-MS-in-Computer-Science
Will working as a cloud support associate(Amazon AWS) with a pay of $70,000 p.a be a low profile job with a MS in Computer Science? - Quora
Answer (1 of 6): You have to start somewhere. This completely depends on 1) what school did you get your master degree at? Is this a rigorous program? 2) have you had any previous internship/co-op experience? If you have no experience or youโ€™re making a career transition from something else, th...
๐ŸŒ
Glassdoor
glassdoor.com โ€บ amazon pay & benefits โ€บ amazon salaries โ€บ amazon aws cloud support associate salaries
Amazon Aws Cloud Support Associate Salaries (41 Salaries submitted) | Glassdoor
Average salaries for Amazon Aws Cloud Support Associate: $85,694. Amazon salary trends based on salaries posted anonymously by Amazon employees.
๐ŸŒ
AWS
aws.amazon.com โ€บ certification โ€บ aws certified cloudops engineer - associate
AWS Certified CloudOps Engineer - Associate
1 week ago - AWS Certified CloudOps Engineer ... - Associate) validates skills and knowledge in monitoring and maintaining AWS workloads, implementing security controls and networking concepts, performing business continuity procedures, and implementing cost and performance optimizations. ... Cloud Operations Specialist, Cloud Support Engineer, ...
๐ŸŒ
AWS
aws.amazon.com โ€บ certification โ€บ aws certified cloud practitioner
AWS Certified Cloud Practitioner
Candidates for this exam could have up to 6 months of exposure to AWS Cloud, but this is not required. The AWS Certified Solutions Architect - Associate, AWS Certified Developer - Associate, and/or AWS Certified SysOps Administrator - Associate are next certifications that other cloud professionals ...
Published ย  1 week ago
๐ŸŒ
AWS
aws.amazon.com โ€บ certification โ€บ certified devops engineer
AWS Certified DevOps Engineer โ€“ Professional
1 week ago - Earning AWS Certified DevOps Engineer โ€“ Professional validates the ability to automate the testing and deployment of AWS infrastructure and applications.
๐ŸŒ
ZipRecruiter
ziprecruiter.com โ€บ all jobs โ€บ aws cloud support associate jobs โ€บ aws cloud support associate jobs in dallas, tx
$18-$81/hr Aws Cloud Support Associate Jobs in Dallas, TX
Automate cloud infrastructure using AWS CDK, Terraform, or CloudFormation. * Optimize performance ... AWS Solutions Architect Associate certification. Must-Have Skills : * 5+ years in software ... ... As an Associate you will focus on learning and supporting senior staff while engaging in research ...
๐ŸŒ
Quora
quora.com โ€บ What-does-an-Amazon-cloud-support-associate-really-work-on
What does an Amazon cloud support associate really work on? - Quora
Summary An Amazon Cloud Support Associate spends their days diagnosing and resolving cloud service issues, communicating clearly with customers, automating repetitive work, and escalating complex problems.