Good day henry_denovo, thanks for your question. I am glad to be able to provide assistance to you today. Apologies on this but technically BestBuy should honor and carry out the refund since this was bought from them but you can also give it a go with the MS Store team and on what will be their advise on this as they are the ones who can check and decide on this as here in the forums we cannot issue a refund or decide on anything as we do not have access to user accounts.

Via phone: https://support.microsoft.com/en-us/help/28808/...

• Head over to the link above and locate the number of Microsoft Store Sales and Customer Support for your country

Via chat: https://support.microsoft.com/en-us/contactus

• Go to the link above
• Type in billing or refund or talk to an agent
• Select None of the above/No for every auto response until you reach the Talk to a person option and click on it
• Select Windows and Billing from the drop down menu and then sign in when prompted
• You can select the chat and a new window will pop-up and you will need to wait for a live chat agent to assist you. You can also select the option call me back as another preference for communication and someone from the team should call you back if that option has been selected
• Kindly take note as well that you might need to repeat the process for several instances as it might take a while to get a hold of a person that will handle this

Regards,

Paul R.