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Question about Rewards and getting people to sign up?
Big lots.com still pushing rewards
Rewards System is junk!
My manager tried to give me a new script because "our rewards sucks" as in, we're not getting much. My usual script is: greet, ask, ask, and total.
โข"Hello, how are you?" (And I mostly get responses)
โข"Do you have a rewards number/card (I always ask for a number, but switch to card if they didn't hear me the first time) with us?)
โข"would you like to sign up for free?" (If they ask what for, I just show them the slip because I don't have time to explain to them the rewards system)
"Alright your total is (blank)," donation statement, and receipt blah blah blah
They didn't want me asking open ended questions starting with "do you?" And just said to say something like " a phone number for your rewards" in my own words. I tried to do that but was barely getting any rewards, so I went back to my usual "do you?" phrase and got a lot more responses, whether that be with a phone number/email or people wanting to sign up.
Some people do come in with coupons on their emails and it doesn't happen often. Like you said, it barely saves money. It's not worth asking or signing people up
More on reddit.comTips For Rewards?
Good luck. It's a problem in all stores. Hinting at them getting fired over some bullshit rewards program is one of the reasons why this company is fucked.
More on reddit.comI'm new to my store and I'm looking for ways to help increase our Big Rewards sign ups. Does the Big Rewards 15% off discount apply to the transaction where the customer first signs up, or the next one? And does it have to be over $100 for it to apply?
And otherwise, what usually works for you to get otherwise uninterested customers to sign up?
? Why most coupons & phone number werenโt working.