Hi, I am unable to reset my security questions to access my Apple Id account and I'm stuck in a constant loop of being unable to remember the security questions and being confronted with the " We do not have sufficient information to reset your security questions." error prompt.
Help online has not taken me much further so any other possible advice would be much appreciated.
Thanks in advance.
Videos
If you can't remember your answers ...
Have a look at: If you forgot the answers to your Apple ID security questions
At Apple ID, follow the onscreen steps to verify your identity. If you don't get any options to verify your identity, you can't reset your security questions at this time.
Choose new security questions and answers and select Continue.
If you need more help, contact Apple Support
If you log in with your Apple ID on a device (any iOS 10+/macOS 10.12+ device should work), log out and do that several times, you'll eventually get a popup to enable 2FA... and it will let you do that without answering a single security question! I got the popup after logging in and out just once, but your results may vary.
Note: if you have macOS, you can use this method without logging out from your main account on your device - just create a new user, log in, and you'll be asked to link your iCloud account. (thanks for the tip, kallax!)
Others have confirmed that this method still works:
I had a very old Apple ID with remaining credit that was only used for iTunes and not yet activated for iCloud. I had already changed the password via the email address some time ago. But resetting the security questions was not possible anymore, because I could not answer enough questions for that. And after several attempts even this form was blocked for the meantime.
On an old iPhone 4s (iOS 9.3.6) the Apple ID was still stored under iTunes & App Store (I don't know if it is required to use a device which was already linked to this Apple ID). I also entered the same Apple ID under iCloud to activate iCloud for this Apple ID. I then entered my phone number under iCloud > Apple ID > Contact information (confirmed by code from SMS). Entering an additional email adress was at this stage not possible. Thereafter, under iCloud > Apple ID > Password & Security, the two-factor authentication could be enabled for the same phone number (eventually an unlock code has to be set prior under Settings). I had to confirm the activation via the code sent by SMS. Logging in to icloud.com was then possible again and I was able to update all account information.
There is no way to reset your Apple ID security questions online after the Mat Honan hack and its aftermath.
I was able to reset my security questions by calling Apple Support on the phone, provided I could remember at least one out of three.
However if you can't remember any of the three, you might have trouble.
The reset procedure for security questions is here: https://support.apple.com/kb/HT201485
- https://iforgot.apple.com/
It's one of the things you are recommended to do if you think your AppleID is compromised.
Below are more details and screen shots from a while back, but the links above have current information as well as discussion on how to get support in person and newer developments like Two Factor Authentication and using another trusted device.
If you know your password to your Apple ID and have set up a second email address, you can reset your security questions by logging into the web site https://appleid.apple.com even if you can't answer the security questions that normally are required to make changes to the existing security questions.
Once you have logged in, click 'Password and Security'. Then click/tap the link in the lower right that says Forgot your answers? Send reset security info email to m * * * *@monsters.edu
You will get an email with a link to reset not only the security questions and answers, but correct your birth date which can be used to verity your identity when you are calling Apple or trying to reset a password.
I have an Apple ID with a recovery email, so perhaps if you have not entered that second email, you might not be able to send the reset email and might need to contact Apple directly for help with your Apple ID. I know of people that have gotten things reset over the phone even after the Mat Honan incident where his account was compromised over the phone with Apple's assistance.