I recently purchased an R3 from Cannon refurbished. A few things surprised me when I received a package and I’m curious if anyone can give me insight on a few things.

Battery: The battery was completely dead on arrival. This concerned me because as far as I understand, you’re not supposed to let lithium batteries fully drain to 0% where they don’t even work. I put it in the charger and it seemed to indicate that it still had a safe recycle rate, and it did start charging, but, is this something I should bring to Candice’s attention and ask them to send me a different one? Will it degrade the quality/longevity of the battery? Also, after charging it, the indicator says 14 hours at under50% charge, but within 1 hour it was past the 80% mark indicating under 2 hours to be done charging. This makes me think the battery capacity has been diminished and is “filling up” because the max capacity has just been slashed because the battery sat completely drained?

Buttons: I noticed that the buttons on the vertical grip versus the buttons on the horizontal grip, have some differences that seemed like an odd choice and maybe a defect?

-Multicontroler on the normal horizontal grip seems tilted/angled slightly toward the hand, where the vertical is perfectly flush. I can see maybe them doing that for comfort, but you’d think they would match between vertical and horizontal. It also depresses slightly differently in “feel” it’s not super-significant but it’s noticeable. The “click” when pressing it sounds totally different however.

-AF-ON smart controller depression feel is completely different from the horizontal vs vertical button. The vertical almost doesn’t “click” at all so you can’t tell when you’ve actually pushed it in.

Body damage: There’s a slight ding on the serial number plate. It’s really not significant and I guess they can’t replace the plate since it designated the specific serial number for the body. The rubber battery stop also has a nick, not important just noting “defects”. Other than that it seems fine. I don’t really know what they “do” to refurbished cameras? I’ve only bought one other and it was just a cheap one for streaming.

Manual: the last new camera I bought was the 5D Mk IV (I’d been waiting for the high resolution 1 series to come out, which didn’t. Hence this purchase instead). I got a very thick instruction manual with all the info with the 5D IV. This one only came with a basic thin manual with like “how to install the battery” instructions but nothing on the actual functions and settings. Is this normal for the R series? You’d think for a pro camera like this they’d give you a paper manual. Yes I can read a PDF but it’s not the same. All my canons I’ve bought new had a full manual. Is this because it’s refurbished or just “how they are doing it now”? Also the manuals “primary” languages is Japanese. As in the first one you encounter. In previous manuals (full ones at least) English for the North American market bodies prioritized English as the primary. They wouldn’t sell me a “grey market” refurbished outside of market would they? It did not come with the standard warrantee card, but instead just a printed piece of paper with refurbished limited warranty info. I have 14 days to return it.

Thanks for any advice / perspective from those who bought from refurbished or are R3 owners and can give me insight into if the button stuff is normal?