I almost smashed my phone to pieces. Only hold forever, finally got someone, his response was "my system isn't working" let me transfer you, kept saying "few more minutes, please hold" which went on for about 20 minutes and then accidentally hung up. I've given up since my flight isn't until May Chase has been utterly useless for the most part when it comes to using UR points and getting information about travel booked via their system. Answer from absoluteczech on reddit.com
Chase
chase.com › education center › credit cards › credit card basics
How to Contact Chase Travel
3 weeks ago - Many booking issues can be managed through your Chase Travel account, but you may require additional assistance for rebooking or handling missed flights. Here are some things to know about contacting Chase Travel.
Chase
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How to Contact Priority Pass Customer Service | Chase
November 12, 2024 - Understand how to utilize Priority Pass customer service, so you can maximize your membership experience and manage unexpected travel obstacles.
Chase
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Chase Customer Service: We can help you! | Chase
Get the banking services help you need with Chase Customer Service. We'll help you find answers to your questions today!
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Book hotels, flights, cars, cruises and more | Chase Travel
Make the most of your card benefits. Unlock travel offers and rewards on flights, hotels, activities, car rentals and must-do experiences through Chase Travel.
NerdWallet
nerdwallet.com › back to nerdwallet homepage › travel › the ultimate guide to chase’s travel portal
Chase Travel Portal: What You Need to Know - NerdWallet
February 4, 2022 - To contact customer service for Chase's travel portal, call 866-331-0773.
Reddit
reddit.com › r/awardtravel › chase travel: any way to get through to a person?
r/awardtravel on Reddit: Chase Travel: Any way to get through to a person?
January 27, 2020 -
Last year I booked a flight to Japan for this April using points. With Covid-19, all my friends have decided not to go and have begun cancelling their flights. Sadly, Chase's website will only let me cancel my flight by taking to a person. I have spent an average of 5 hours on hold the last four days trying to get through to cancel my flights on their number: 1-888-511-5326. I never get through and eventually have to give up for the day.
Does anyone have any advice on how I can get through or alternatives? Waiting on hold for half a day is no longer tenable.
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Yes, you need to talk to a human. Yes, hold times are very long. No, there is unfortunately not a magic way to avoid talking to a human. Sometimes an OTA is nice, like then CX's phones auto hung up and you wanted to cancel a ticket. Now, most hold times are longer than the airlines.
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I almost smashed my phone to pieces. Only hold forever, finally got someone, his response was "my system isn't working" let me transfer you, kept saying "few more minutes, please hold" which went on for about 20 minutes and then accidentally hung up. I've given up since my flight isn't until May Chase has been utterly useless for the most part when it comes to using UR points and getting information about travel booked via their system.
Chase
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Sign in | Travel | chase.com
Sign in to find and book hotels, flights, car rentals and more through Chase.
GetHuman
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Chase Customer Service Phone Number 800-935-9935: Call Support
July 15, 2009 - Chase's best customer service contact information, when to call, what to say, and free AI tools that can call and talk to customer support for you.
Reddit
reddit.com › r/chasesapphire › best way to contact travel support number while abroad.
r/ChaseSapphire on Reddit: Best way to contact Travel support number while abroad.
November 13, 2023 -
Unfortunately there’s no live chat option and I am out of the US and need to push back my flight on United (I have free changes)
Was thinking maybe loading up skype with credits and calling the travel portal. Is that the best way?
Chase
chase.com › education center › credit cards › credit card basics
How to Use the Chase Travel Portal | Chase
October 19, 2023 - The Chase Travel portal may be used to pay for travel using your credit card rewards. Learn how to use the travel portal to book your next trip.
Upgraded Points
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Full List of Chase Credit Card Customer Service Numbers [2025]
November 10, 2025 - This is a complete list of Chase's customer service numbers and alternate methods of contact so that you can get in touch with Chase Bank.
Reddit
reddit.com › r/chase › does anyone know the hours i can reach a real customer service rep on the phone?
r/Chase on Reddit: Does anyone know the hours I can reach a real customer service rep on the phone?
April 13, 2024 -
Tried calling last night and this morning and I still can’t reach anyone. Can’t find any info on their website. I live in Texas btw
Top answer 1 of 16
4
Hot off the press: if you call that 9935 phone number, just hit as many numbers as your heart desires and then continue to hit the pound button over and over and over and over again. When it asks something else, do the same thing. Got to a human in two minutes 😊
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You can reach them 24/7
Chase
account.chase.com › sapphire › preferred › benefits
Sapphire Preferred Benefits - Chase Checking accounts
Travel and Emergency Assistance: ... to other travel and emergency assistance services. (You will be responsible for the cost of any goods or services obtained.)* ... Whether visiting your coffee shop or a restaurant on your bucket list, you can enjoy dining rewards every day with Chase Sapphire ...
Chase UK
chase.co.uk › gb › en › support › contact-us
Contact us | Chase UK
Want to talk something through? That's why we're here. We're open 24/7 – including holidays – and there are lots of ways to get in touch. Please be respectful while our agents assist you. We have a zero-tolerance policy for inappropriate behaviour, including harassment · Tap 'Support' ...
X
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Chase Support (@ChaseSupport) / X
March 31, 2011 - We are the official customer service team for Chase Bank US! We are here to help M-F 7AM-11PM ET & Sat/Sun 10AM-7PM ET.
Chase
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Chase Complaints & Feedback Support Center | Chase
Share complaints & feedback about Chase consumer & business banking products & services. Our success is built on customer feedback to better serve you.
Reddit
reddit.com › r/chasesapphire › booked on travel portal
r/ChaseSapphire on Reddit: Booked on travel portal
May 3, 2024 -
I apologize in advance for the ignorance and naivety.
I booked tickets for American Airlines via travel portal tp use my points as it appeared I would get more "bang for my buck" in the points. Unfortunately, I made a mistake on the flight back where I booked a 7am flight instead of 7pm flight. How that happened I can only attribute to stupidity. I really need thr 7pm flight back and is available but was told I cannot change anything since I booked via the portal.
Any advice on what to do? I'm okay paying a differential for the flight change but that doesn't even seen like an option.
Top answer 1 of 5
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For one...mistakes happen. Please dont apologize to these trolls on Reddit. Most of them live to downvote regardless of what you say. You didnt mention if this was economy or main? Main, you usually can change. Just call Chase and have them do it for you. If its economy...thats a little tough but I would still call them directly and see if it can be changed with some fees.
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Do you have a frequent flyer account on-file with the airline(s)? I recently made a third party booking (Travelocity flying United) and I needed to change my return flight after the trip had started. I just logged into my account on the app and I was able to make the change (NOTE: I had to pay the fare difference). I know I didn't use the Chase portal, but from the airline's perspective all 3rd party sites should be the same, right? Now then, a couple of caveats: I had a ticket (Main Cabin) that allowed for changes. If you booked basic economy, you'll have to pay a change fee plus fare differences. I think having my ticket associated with my frequent flyer account made a difference. When I changed my flight, United cancelled my original return flight and put a credit in my FF account. Then -- moments later -- I was able to book the new return leg using that credit. I'm not loyal to a particular airline so I need to comparison shop and 3rd party sites are really convenient. In fact, I wind up using a third party for most of my flights. I've done the above procedure to change flights a few times and had good luck every time. I know people swear you should never use a 3rd party site, but it's always worked fine for me. As always, YMMV.
WalletHub
wallethub.com › popular credit card questions
How to Talk to Chase Customer Service
July 16, 2025 - To talk to Chase customer service, call (800) 935-9935 and then press 2, press 0 and enter your account number or user id followed by #. This process will get you in contact with a live Chase representative who should be able to answer your ...
Chase
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Credit Card Resources, Login & Customer Service | Chase
Find online tools and guides to help pay your Chase credit card bill, setup automatic payments, login to your account and more.