I regularly have problems with the Citibank mobile app. It crashes constantly. I have to uninstall force stop, clear data, clear cache and then reinstall it. And then finally it'll work. But to make it worse I had a transaction that they didn't want to let through so I clicked on the email approving the transaction from the fraud alert and it still wouldn't go through. so I called them and because their app does not actually send push notifications and the people in the call center in India or wherever the hell they are think that it does send tpush notifications, they can't verify me. So they said I had to call from a phone number that is verified. and I told them I've had the same phone number for 15 years and I don't have any other phone numbers and now my whole account is locked out until I get something in the mail because they have some mysterious phone number that they got from some random public record and I have no idea what it is. and of course they won't tell me where I can find it so I can make sure it is correct. Not what it is, but just where they found it. "Public records". Sounds like an Indian scam job when they call and tell you your ssn is "frozen." By the way the phone number I was calling them from is the phone number that I have on the Citibank app site and website of the same phone number linked to my bank account that I've had for 5 years with this Citibank account