My advice is go back to the Costco you bought them from, if you can’t, the one you go to can pull the information from the original store. I would bring the box and all that came with them as well. I have found Costco to be really great with customer service and you do not need a membership to go to the hearing center. I would like to add that when I purchased my last pair, I couldn’t get any good sound and started writing down all of the issues I was having. I brought that in and they ended up sending them back to the factory and in about two weeks, I was given a new set. It made all the difference in the world and the replacement set are great. Defected hearing aids can happen so don’t give up too soon. Best of luck to you! Answer from vivianking27 on reddit.com
Costco
customerservice.costco.com › app › answers › detail › a_id › 1191 › ~ › what-is-costcos-return-policy
What is Costco’s return policy?
Large, freight delivered items: Please see How are freight returns handled?. Hearing Aids: Please contact the Hearing Aid center at your Costco Warehouse.
Reddit
reddit.com › r/hearingaids › has anyone returned their costco hearing aids?
r/HearingAids on Reddit: Has anyone returned their Costco hearing aids?
November 15, 2021 -
Unfortunately the hearing aids i got from Costco seem to not be working for me. I certainly have hearing loss but after using them for a couple of months i can still hear better without them in the situations i needed to hear better in.
Im still within the 6 month return window, but how do I actually return them? Are they linked to my Costco membership # so i can just walk up with that and return them? I unfortunately have no idea where the receipt went. Do i need to return them with all the boxes and such? Are they going to give me the run around? And do i need to return them to the same Costco i got them from?
Top answer 1 of 15
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My advice is go back to the Costco you bought them from, if you can’t, the one you go to can pull the information from the original store. I would bring the box and all that came with them as well. I have found Costco to be really great with customer service and you do not need a membership to go to the hearing center. I would like to add that when I purchased my last pair, I couldn’t get any good sound and started writing down all of the issues I was having. I brought that in and they ended up sending them back to the factory and in about two weeks, I was given a new set. It made all the difference in the world and the replacement set are great. Defected hearing aids can happen so don’t give up too soon. Best of luck to you!
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My husband returned his. He went to the hearing aid center inside Costco, the audiologist was rude, said to make an appointment to return them. He had to wait a week to back. Then there was a process to explain why he didn’t like the hearing aids, and they put the money back onto our debit card.
Videos
Hearing Aid Forum
forum.hearingtracker.com › hearing aids
Process for Costco Hearing Aid Return - Hearing Aids - Hearing Aid Forum - Active Hearing Loss Community
June 14, 2024 - What is Process for Costco Hearing Aid Return? I paid for them 1/3/24 and the dispense date says 1/16/24. Which date is the 6 months from.? Do you have to have all of the original packaging/boxes? Thanks
Soundly
soundly.com › blog › costco-hearing-aid-review
Costco Hearing Aid Review For 2026
Costco is a compelling option for its cost-effective hearing aids, unlimited free follow-ups, six-month return policy, and two-year loss and damage warranty.
Linner Life
linnerlife.com › blogs › linner-official › costco-hearing-aid
Costco Hearing Aids: A Comprehensive Guide for Buyers in 2025
February 13, 2025 - Pricing is transparent, and you can purchase the device directly at the hearing center. Costco offers a 180-day return policy, allowing you to try your hearing aids and return them for a full refund if unsatisfied.
Costco
costco.com › home › hearing aid frequently-asked questions
Hearing Aid Frequently-Asked Questions | Costco
If you have questions about which style is right for you, the Costco hearing aid staff can explain the pros and cons of each individual style. The most important thing you can do to choose the right hearing aids is to work with someone you trust, who will work with you to make sure you are getting the most from your hearing aids.
Facebook
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Costco Hearing Centre – Disappointed and Disheartened
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Quora
quora.com › Can-you-return-Costco-hearing-aids
Can you return Costco hearing aids? - Quora
Answer (1 of 4): Hello Josh. Can you return used hearing aids? The answer is probably. It is going to be based on a few things. How long have you had them? The longer you have had them, the harder it is to return them. Are they broken or defective in anyway? If you like your hearing aids, you sho...
Reddit
reddit.com › r/hearingaids › ha returns at costco
r/HearingAids on Reddit: HA returns at Costco
October 17, 2024 -
Has anyone encountered resistance at any Costco HA center when they returned HA? When I asked about 6 month return period, what I was told is they do not do any trial, but the customer has the right to return in 6 months. And do Costco HA dispensers get penalized if a customer returns HA?
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I returned a set a couple of days ago and it was not quite hassle free but still not difficult. You can't just return them to the return counter, you have to go to the hearing aid section and where they will try to get you to have another adjustment. My audiologist was within earshot and was shaking her head when I turned it down. It takes 20 minutes or so for the paperwork to get ready and then they have to walk you to the return counter and wait inline with you until it's finished. Managers have to OK it so it's not a quick process. Overall it took 45-60 minutes but the return line was long.
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Costco tracks the return rates for their dispensers and the dept as a whole. They changed the language in the purchase contract a year or so ago to say it’s a six month return police instead of a trial period
ConsumerAffairs
consumeraffairs.com › home › elder care › best hearing aids
Costco Hearing Aid Center Reviews: Written By Customers
Costco has a 180-day full-refund return policy for hearing aids.
Address US
Costco
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Find Answers - Costco Customer Service
Welcome to the Costco Customer Service page. Explore our many helpful self-service options and learn more about popular topics.
Multiscreensite
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Hearing aid return policy costco
Costco's Return Policy: Within 90 days (with some exceptions), items need to be returned in order to maintain low prices. Free technical support is also · available for various electronics throughout their lifetime. Costco's Hearing Aid Centers offer a range of services and products for members, ...
Costco
customerservice.costco.com › app › answers › list › kw › hearing aids › page › 1
Costco Customer Service - Find Answers
Costco is required by law to follow certain packaging guidelines related to button cell batteries, including the zinc-air batteries used in hearing aids.
Healthline
healthline.com › health › costco-hearing-aids
Costco Hearing Aids Review
August 14, 2023 - The centers provide a full range ... hearing aids will depend on which brand and type you buy. Most hearing aids can be returned for a full refund within 180 days....
Bogleheads.org
bogleheads.org › board index › community › personal consumer issues
Hearing aids: Costco or audiologist? - Bogleheads.org
Got mine at Costco. I wanted to get them at my Dr's office but they were many 1000's more - I realize I would get superior advice, tuning and hearing aids themselves. The problem I had was their office and another one I checked only offered 30 days return policy.
Audiology-speech
audiology-speech.com › costco-hearing-aids
Costco Hearing Aids - Audiology & Speech Solutions
April 6, 2025 - While Costco sells other major hearing aid brands, it also has its own private label brand. Kirkland hearing aids are among the best-known on the market. If you are looking for affordable hearing aids in Rye, NY, please give us a call or a visit. Some hearing aids offered online do not accept returns or refunds, or only do so for a limited time.
Medium
wholisticcare.medium.com › a-love-hate-relationship-with-hearing-aids-at-costco-86e3de17d0bf
A Love-Hate Relationship with Hearing Aids at Costco | by Stephanie Gutzmer | Medium
January 30, 2021 - But either way, a low rate of customer return is worrisome. One way Costco cuts costs is by working with reputable hearing aid manufacturers to create private label devices. The positive is Costco can remove “extras” and pass the saving onto you.
Miracle-Ear
mdhearingaid.com › blog › costco-hearing-aids
Costco Hearing Aids: Overview, Review, and Affordable Alternatives
It’s also a good match for those who appreciate wireless connectivity. However, some users are not happy with these devices (as per the reviews we found above). Therefore, it’s important to understand Costco’s refund policy and trial period before purchasing Rexton hearing aids, just in case returning them is necessary.
Reddit
reddit.com › r/hearingaids › buying hearing aids: is costco ok?
r/HearingAids on Reddit: Buying hearing aids: is Costco ok?
May 14, 2025 -
So I have had a hearing test done and have mild to moderate hearing loss. The audiologist over to sell me hearing aids, but they were extremely expensive; I’m looking into coverage from my health plan about where I could go, and some people have said that Costco offers hearing aids pretty affordably. Being that I already have had my hearing test done, I really just need to purchase them.
Has anyone had experience with that? It would not be my first instinct to buy something as important as hearing aids from a warehouse club, but several people have told me that they are just fine. I would appreciate any feedback about Costco and or any other retailers that might offer them at a more manageable price point. Thanks!
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Yes. You may get *better* care at Costco than a full price retailer. If you have out-of-network coverage you can buy from Costco and then submit a reimbursement, but in many cases they're cheaper than hearing aids *with* insurance (and not by a small margin). The hearing aid industry is dominated by the "big six" brands. Costco's brands are all sub brands of four of the big six. In some cases they're identical in all but branding, in some cases there are minor differences to know about. You'll also see that hearing aids come in technology levels-- usually 3-4 per brand. they all use different model numbers but the terminology of "Premium" for the best, "Advanced" for the 2nd best "Basic" for the 3rd best (may be the lowest, may be the 2nd lowest) and "Essential" for the bottom end model. Costco only sell the Premium tier. That can matter a whole lot. Even if you get the best and newest *model* of hearing aid, but it's a Basic or Essential technology level, it may be equivalent to buying a premium hearing aid multiple generations old in some ways. The sound quality *is* tied to that technology level and if you need to go down the levels to make an Audiologist hearing aid affordable keep that in mind. Other considerations may include how complex your hearing loss is (it doesn't sound like it's complex at all) and the hearing aid you specifically choose may be influenced heavily by the phone you use and what specific sound qualities you're looking for in a hearing aid. They don't all sound the same and some favor speech comprehension over sounding natural (and vice versa.)
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Costco is great, and just as high quality. Highly recommend checking them out. I wear Rextons from them and have had a great experience.
Everyday Health
everydayhealth.com › product reviews › medical products › hearing aids
Costco Hearing Aids (2024) | Reviews, Prices, Models & More
September 21, 2023 - But Costco offers loss and damage protection free of charge, with no deductible needed. And if you aren’t satisfied with the product, you can return it for a full refund within 180 days of purchase.