Reddit
reddit.com › r/hearingaids › costco warranty for loss
r/HearingAids on Reddit: Costco warranty for loss
7 May 2024 -
Hello everybody!
I wanted to see if anybody has had any experience with making use of Costco's loss and damage warranty. My mom lost both her hearing aids. This has happened a few of times before, but we would eventually find them. It's been more than a week now and it's been hard for her.
Does Costco make it difficult to make use of the warranty or is it a fairly easy process. She's had the hearing aids (Jabra) since last August.
Thank you for any info!
Top answer 1 of 5
4
I had mine replaced and it was easy as heck. I had gone in to buy new ones because I lost my HAs. it was about 2.5 years since I had bought my Kirklands. The lady said "Hmm...let me check...you might have that three year warranty." Turns out I did have a three year warranty. She put in a replacement order and I got them a week later. This was near the end of last year.
2 of 5
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I requested a lost HA replacement. It took a while but the costco person handed me the hearing aid in my bare hand, no baggie or anything. I put it in my raincoat pocket (it was pouring rain) and left and ran an errand and got a coffee and never found the hearing aid. I searched frantically and if it landed in a puddle it was ruined anyway. You only got one replacement so that was it. I've learned my lesson, now have Jabras I ordered on line. I had a single HA refuse to charge and they replaced it promptly with a refurbished pair, so I am happy.
JustAnswer
justanswer.com › pharmacy › ofsa6-one-mom-s-costco-hearing-aids-recently-repaired.html
Costco Hearing Aid Warranty Problems & Solutions | Expert Q&A
Customer: One of mom’s Costco hearing aids was recently repaired but they said her 5-year warranty is almost up and after that, they will no longer accept them for repairs and she will have to buy new ones.
Videos
16:52
Amazing News Article About Costco's Hearing Aid Center - YouTube
(KS 10) What REALLY Happened to Costco's Best Selling AID - YouTube
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Why I No Longer Recommend Costco Hearing Aids - YouTube
Costco Kirkland Signature Hearing Aids DISCONTINUED due ...
The NEW Costco Jabra Enhance Pro 20 Hearing Aids: Costco ...
Costco
costco.com › home › hearing aid frequently-asked questions
Hearing Aid Frequently-Asked Questions | Costco
Hearing loss, like your thumbprint, is very individualized and unique. There are several tests that can be run to test your hearing loss. Those tests serve as the foundation for the hearing aid recommendation you will receive from your Costco hearing aid dispenser.
Medium
wholisticcare.medium.com › a-love-hate-relationship-with-hearing-aids-at-costco-86e3de17d0bf
A Love-Hate Relationship with Hearing Aids at Costco | by Stephanie Gutzmer | Medium
30 January 2021 - But if anything happens to your hearing aid outside of warranty and need repair, you’re out of luck, often forced to buy a new set. Since many Costco hearing aids are rebranded, they aren’t maintaining their stock for very long. Whereas conversely, at a clinic that utilizes un-modified devices, parts are kept with the manufacturer for 7 to 10 years after fitting, sometimes even longer.
Hearing Aid Forum
forum.hearingtracker.com › hearing aids
Will Costco still honor 3 yr. warranty on the KS10 (Phonak they no longer sell) - Hearing Aids - Hearing Aid Forum - Active Hearing Loss Community
2 February 2024 - My left aid now goes out more than an hour before the right one. The 3 years are up in August. There is no real diff in hearing loss between 2 ears. Until a few months ago they both lasted about the same.
Soundly
soundly.com › blog › costco-hearing-aid-review
Costco Hearing Aid Review For 2026
Costco is a compelling option for its cost-effective hearing aids, unlimited free follow-ups, six-month return policy, and two-year loss and damage warranty.
Reddit
reddit.com › r/hearingaids › costco ks10 warranty
r/HearingAids on Reddit: Costco KS10 Warranty
8 August 2022 -
I've had my KS10.0 hearing aids for a year and lately, when I take them from the charger in the morning, one will be less than fully charged, perhaps 56%, 20%, or even 0%. I went to the local Costco Hearing Center and they said they could send my HAs and charger in for service but it would take 10 days to 2 weeks to get them back. This is not an option for because I need my HAs for work. Is this the standard policy across all Costcos? Should I go to a different Costco for warranty service?
Top answer 1 of 5
2
I don't have these aids or use Costco (not sure if they even do HAs in the UK), but is it possible it's just the charger that's the problem? Could they loan you a charger for a day to test out a fresh one, or could you use one in store to see if you have the same problem with a new charger. If not, you could keep the working one while they send off the broken one?
2 of 5
2
Not a KS10 owner and don't know what the case looks like. But on a Bluetooth earbud with case charging problem, inserting a little piece of thin cardboard on top of the device opposite the charging pins resolved the charging problem. When the case was closed, it provided a little push so there was a surer connection.
Costco
costco.com › home › buying smart - keep your ears open
Buying Smart - Keep your ears open | Costco
“It’s not enough for us to just go with what the manufacturer says someone should do best with, because everyone’s ear canals are different shapes and react differently,” says Parajon-Pena (see “Hearing aid help”). Costco offers free follow-up appointments, free cleanings and checkups, free warranty periods, and free loss and damage coverage with no deductible.
Costco
customerservice.costco.com › app › results › kw › TECH68 › nlpsearch › true › loc › en-US
Find Answers - Costco Customer Service
Welcome to the Costco Customer Service page. Explore our many helpful self-service options and learn more about popular topics.
House of Hearing
thehouseofhearing.com › the-differences-between-buying-hearing-aids-from-costco-vs-house-of-hearing
Hearing Aids From Costco vs. House Of Hearing | House of Hearing
House of Hearing includes a 1 to 4 year managed repair warranty and loss and damage insurance depending on the hearing package you choose, and we give loaner devices while you wait for yours to be repaired, which Costco does not do.
Hearing Aid Forum
forum.hearingtracker.com › question and answer
Costco Hearing Aid Warranty - Question and Answer - Hearing Aid Forum - Active Hearing Loss Community
25 January 2018 - If I use my Costco Citi credit card to purchase my hearing aids, will the warranty be extende to five years?
Quora
quora.com › What-is-the-disadvantage-of-buying-your-hearing-aids-from-Costco-As-someone-who-had-dumped-your-audiologist-for-a-Costco-savings-how-was-your-experience
What is the disadvantage of buying your hearing aids from Costco? As someone who had dumped your audiologist for a Costco savings, how was your experience? - Quora
Answer: The quality of the hearing aids I got from Costco is good. The warranty is good. They cost about half what my previous aids cost. But, getting customer service is harder. They are busy, and I have to get an appointment days in advance. I could get same day service from my previous audiol...
Atlantichearingcare
atlantichearingcare.com › home › costco hearing aids
Costco Hearing Aids | Atlantic Hearing Care
6 August 2025 - Most importantly, the warranty is only good at a Costco. So if you are traveling or want to change providers the warranty can not be used elsewhere. Atlantic Hearing Care provides a wide selection of hearing aids in Peabody, MA, and Swampscott, MA.
Quora
quora.com › Can-you-return-Costco-hearing-aids
Can you return Costco hearing aids? - Quora
Answer (1 of 4): Hello Josh. Can you return used hearing aids? The answer is probably. It is going to be based on a few things. How long have you had them? The longer you have had them, the harder it is to return them. Are they broken or defective in anyway? If you like your hearing aids, you sho...
Reddit
reddit.com › r/hearingaids › costco and philips warranty handling questions
r/HearingAids on Reddit: Costco and Philips warranty handling questions
8 July 2025 -
Hi - can anyone help me navigate this or tell me what to expect in this situation?
I have Phillips 9040 still under warranty from Costco.
After a long period of not using them, I have attempted to charge them today and the left one is not taking a charge.
I called my hearing center and they told me they handle the warranty. Phillips will inspect it and something will happen, I assume repair or replacement.
The guy was kind of curt and matter of fact. I’m nervous because there is no Costco within four hours of me, so I have to handle this through the mail.
He told me I could send one or both. Thoughts on this? I don’t mind sending both as I don’t rely on them, I haven’t used them in about a year, but I’m looking forward to getting back on the horse with this.
I think I will put a full charge on the right one and see if there is any loss of battery life, I kinda suspect there will be. I don’t recall what battery life should be, anyone know? I understand it’s contingent on mode and use, and I can get back to anyone in the next couple of days to indicate how I used them.
Anyone had this happen? How was it resolved? If they replace them does a new three year warranty start? Any idea the likelihood of repair or replacement, timeline, etc?
Thanks!
Top answer 1 of 5
4
Can't speak to Philips specifically, but I just went through with my 2 yr old Jabras and Costco. The batteries weren't lasting more than 5-6 hrs. When new I was getting like 18 hrs out of them. Brought in both HAs and the charger so they could test everything together. They filled out return form and gave me a copy. Said would take 7-10 days. Costco sent them in. 9 days later they called to let me know they were back. Jabra essentially replaced all the innards; batteries, receivers, essentially brand new HAs. Since it'd been 2 years, I scheduled a session for when I could pick them up to have hearing retested and have the new set reprogrammed. Just like brand new.
2 of 5
2
Costco is great, personalities aside.. I had mine repaired during the first year once. I sent the charger and both hearing aids. They took care of it.
Costco
productsupport.costco.com › en › customer › category › HearingAidsAccessories
Costco Technical and Warranty Services | Hearing Aids & Accessories | Select a product type
Hearing Aid Support · Security System Support · Printer Support · Repair Status · Warranty Protection Plans · Top Featured Articles · 5 PC Keyboard Shortcuts You Didn't Know About Read More · Top Featured Articles · Getting the Best Out of Your Dishwasher Read More ·
Flexably
flexably.one › blog › costco-hearing-aid-warranty-problems.html
Costco Hearing Aid Warranty Problems
16 April 2025 - Finding that perfect balance between affordability and personalized care is a challenge, and I feel Costco often prioritizes the former over the latter, especially concerning warranties. The initial purchase process can feel rushed, with less emphasis on a thorough understanding of individual hearing needs and more focus on closing the deal. This can lead to buyers purchasing aids that aren’t perfectly suited to their circumstances, potentially resulting in warranty claims down the line that are contested due to "misuse" or "improper handling" claims.
ConsumerAffairs
consumeraffairs.com › home › elder care › best hearing aids
Costco Hearing Aid Center Reviews: Written By Customers
When Costco started selling aids I became a regular customer. Best hearing evaluation and hearing test I have ever had was at Costco none. None of my local aid sellers was even close. Only time I jumped ship was when I had problems with aids I bought from Costco was with a first generation rechargeable aids.
Address US
Hearing Aid Forum
forum.hearingtracker.com › hearing aids
Costco Credit Card Extended Warranty Protection - Hearing Aids - Hearing Aid Forum - Active Hearing Loss Community
15 June 2023 - I was told in Costco this week that the policy of extending the hearing aid warranty to 5 years for purchases made with a Costco credit card has been discontinued. Does anyone know any different?
Chicagohearingservices
chicagohearingservices.net › home › resources › costco vs audiologist
Costco vs. The Audiologist - Chicago Hearing Services
29 September 2025 - Some people who are fit with hearing aids at Costco have persistent problems, and are often told there is no solution for them outside of “making it work.” And it’s that group of people who suffer without realizing there is a solution out there—what they need is a more personalized approach with an Audiologist who has more resources to best fit the patient.