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Hello, everyone! 🤗 I was wondering how there phone upgrades work. Do existing customers get really good deals? (I heard they give poor deals ... ), how long does it take after you purchase an device for your eligibility to upgrade? (It shows upgrade ready in my app - even though I got my device on the 3rd - seems inaccurate?), and do I need to trade-in my current device to get a new phone one, and can upgrades happen online even though I opened up my account in-store?
Thank you for your answers!
FYI: This group is awesome, and filled with great people! 😊
Hi all. I ordered an upgrade (been a cricket customer for a few years). Hoping the switchover process is easy lol. It only let me order 1 phone. I have 4 lines. It is weird and irritating and made me question my life choices 🤣
do I really have to do 1 line at a time?!
2)If I go in the store to grab a phone for another line, will I get charged both an upgrade fee and an activation fee? 3)If I buy a cheap cricket phone from Walmart, will cricket still charge the activation fee? And would I just switch the sim, or need to go thru a process online? Or is that a bad idea? 4)I got charged $25 to upgrade my phone. Do these upgrade fees come as a credit on the next months phone bill (text from them made me wonder)? ❤️Thanks for your help and patience ❤️ I sometimes interpret things in a less normal manner lol so I really wanted to ask y'all for help and make sure I'm on the right path and don't mess things up.
It really sucks that existing customers get a discounted upgrade, but it's more expensive than new customers, and we also get dinged by an upgrade fee... AND an activation fee if you have it done at the store...
This has always been an issue with me.
Cricket is still too good a deal for me to leave because of it...
I just feel they could reward loyal customers a little more.