I’m in the market for a Dyson stick vacuum and am torn between a Dyson v11 torque and Dyson v10 cyclone animal+. There’s a $50 price difference between the two at Costco. Which to get?

I have a single family house with hardwood floors and a dog FWIW

Hello! I'm looking to get a Dyson V11, but there's quite a variety of models and naming for this vacuum. I've seen V11 Absolute Pro, Animal, Torque, Outside, and then V11h and V11b. I was wondering what the difference is for all of these?

Past that, is it easy to replace the battery? Some models seem to have a quick release battery, while others require multiple screws to be removed.

My girlfriend received a Dyson V11 for Christmas from her mother. She was really excited about, and I’m heartbroken to see her disappointment in the product. From the first week the vacuum has never consistently worked, and customer service at Dyson is a nightmare. Talk about a run around. I must warn anyone looking at this vacuum they are in for a headache.

Although our vacuum charges and lights up, most of the time it simply does not work. At first we thought it was a defective battery. Getting a replacement battery from Dyson was a nightmare. I won’t go into the details, but it took hours and repeated calls to finally make a claim and get another battery. Then the delivery of the battery went awry. When we finally did receive the battery, the trouble persisted.

I just watched my lovely GF go for vacuum and try it, because she wanted to clean the apartment, and of course it doesn’t work. The fact that it was a gift from her mum makes it even more depressing. Maybe it’s a trigger malfunction?

If it were easy to simply call Dyson and get customer service, we would have received a replacement vacuum weeks ago. Instead we’ve put it off because the customer service and automated run around is so time consuming and frustrating. That’s probably the intention - to deter you from calling!

I’m planning to get a new vacuum cleaner soon, and the Dyson V11 is on the top of my list.

Before making any decision I would like to know more about it. You can help me by sharing what is the one thing you wish you had known before buying it.

I’ve had my Dyson V11 for just over year now and I can honestly say as hard as I try to like it I’ve been disappointed from day one. Got it as an Xmas gift and was really happy but I’ve found it becomes blocked to the point of not working pretty much every time I use it, I can’t use the highest setting on it, the regular setting is very weak, it spits half of what you have hoovered up out as soon as you turn it off and I’m having to constantly clear its airways out. I have a dog and a cat but have always hoovered daily so there is no crazy build up of hair that should be causing the hoover to struggle yet it just doesn’t seem to perform! Anyone else found these problems with this model?