XPS 15 9500
DCU v. 5.2.0.66
Windows 11 CoPilot Preview
Last successful update 3/19/2024. Don't know what was actually updated.
From the 19th on, DCU shows two updates. When I try to download and install, I get a message that installation failed. No other information on screen. I've tried downloading from the Dell support site. Had to use a private tab, but that says driver detection not available. The list of drivers for my service tag show different versions. I.e. the audio driver on the website is A71.
In the Activity log after Update.Operations.UpdateOperation.Download entries I have:
Failed, deleting Package 'Realtek High Definition Audio Driver' [FOLDER10969327M/2/Realtek-High-Definition-Audio-Driver_7HX49_WIN_6.0.9597.1_A80_01.EXE] Failed, deleting Package 'Intel Management Engine Components Installer' [FOLDER10938937M/2/Intel-Management-Engine-Components-Installer_7FHFF_WIN64_2345.5.42.0_A13.EXE]
Another relevant (?) activity says:
Package 'Realtek High Definition Audio Driver' has invalid check sum.
I've rebooted a few times and retried w/o success.
I'll try reaching Dell support, but any suggestions would be welcome.
Dell Command Update Fails to update
Windows updates breaking Dell Command Update?
Dell Command Update - Unable to Check for Updates
DELL Command Update command line interface; /applyUpdates fails
DELL Command Update version: Dell-Command-Update-Application-for-Windows-10_GRVPK_WIN_4.3.0_A00.EXE
Dell Command | Update Version 4.x Reference Guide
Steps:
- Open interactive command line interface on remote workstation
- Execute dcu-cli.exe /applyUpdates -updateType=bios,firmware,driver -autoSuspendBitLocker=enable -outputLog=C:\Temp\scanOutput.log
- Command fails with return code 500 (see log output below)
I’ve omitted all commands except /applyUpdates -updateType, but I am still getting the same result.
I can ping downloads.dell.com and dellupdater.dell.com.
I’ve attempted this on different workstations over several days.
Any help would be appreciated.
[2021-08-16 11:40:42] : The computer manufacturer is ‘Dell’
[2021-08-16 11:40:42] : Checking for updates…
[2021-08-16 11:40:43] : Checking for application component updates…
[2021-08-16 11:40:45] : Determining available updates…
[2021-08-16 11:40:45] : The scan result is DOWNLOAD_ERROR
[2021-08-16 11:40:45] : INDEX_CATALOG_FAILED_DOWNLOAD is flagged in the scan results
[2021-08-16 11:40:45] : The catalog CatalogIndexPC.cab failed to provide any result
[2021-08-16 11:40:45] : The service provided this message 'Catalog download failed [https://downloads.dell.com/catalog/CatalogIndexPC.cab] ’
[2021-08-16 11:40:45] : The service provided this message 'Catalog download failed [https://dellupdater.dell.com/non_du/ClientService/Catalog/CatalogIndexPC.cab] ’
[2021-08-16 11:40:46] : Execution completed.
[2021-08-16 11:40:46] : The program exited with return code: 500
[2021-08-16 11:40:46] : State monitoring instance total elapsed time = 00:00:04.8709729, Execution time = 9mS, Overhead = 0.194844032082379%
[2021-08-16 11:40:46] : State monitoring disposed for application domain dcu-cli.exe
This is the command I run. I just ran it on some of my computers are it works. Also using the current version. Hope this helps
"C:\Program Files\Dell\CommandUpdate\dcu-cli.exe" /applyUpdates -reboot=enable -updateType=driver,application -outputLog="c:\temp\DellCommandUpdate%dt%.log"
I use DCU pretty often to setup new systems and occasionally upgrade their firmwares. I have noticed recently, on 2.4.0, I am unable to actually do this as all of my systems are now having errors determining available updates. It says the operation was canceled by the user. This is both with the UI and CLI versions. I am not going to use their UWP app so 3.0 is not something I am considering (it has significantly less features).
Has anyone noticed this? Is there a log as to why this would fail? It says check the activity log, but “Application error” literally means nothing to me. I’ve tried to message people on Dell’s site (forums, their DCU wiki, etc) about this, but nobody ever responds.
FYI, I just tried it out and received the error:
I have previously used it on this machine as well. I am not sure when it stopped working.
We utilize PatchMyPC and this morning, it updated "Dell Command | Update" to v5.6.0. Our OSD task sequences install DCU, apply a config file for DCU, then invoke the CLI to apply any driver/firmware updates it finds. For us, this is simpler than updating the driver packages for each model all the time and ensures that a system is running the latest patches and is ready for use as soon as the task sequence completes.
I tested an OSD task sequence on a Dell workstation to validate the new version. DCU installs successfully, I'm able to apply the config file, but when it runs the "dcu-cli.exe" command, it fails immediately and returns 3006. That specific return code is not documented, but 3000-3005 all indicate issues with the Dell Client Management Service. Looking into the logs, I can see smsts.log showing the following output from dcu-cli.exe:
Currently the system is in Windows Out of Box Experience (OOBE) State. Please try again after sometime.
Applying Dell updates via DCU at this stage of OS provisioning has never given us problems before, so I can only assume it's something that changed in this update. To confirm, I rolled back the version of DCU used in the task sequence to 5.5.0 and observed the failure was no longer present.
Not sure if this issue is expected going forward and is the "new normal" (which would be disappointing) or if it's unintentional. Regardless, I figured I'd share here in case anyone else was experiencing this and had any suggestions.