I bought some clothes that are being shipped from Australia to Canada and i received this email from [email protected] I have ordered from brands in the USA in the past that have shipped through DHL and i paid the duties and customs fees at my door on delivery. I Just want to make sure this is legit and that it is not some sort of scam? Do i have to pay through here or can i still pay upon delivery? They have sent me multiple emails and i have even gotten messages on WhatsApp. When i click the link it takes me to del.dhl.com. Im hesitant to pay as i usually get scam texts after making online purchases telling me to pay taxes etc. even when i click my tracking number and it shows me updates on the DHL site it doesnt show anything about having to make a payment first. What do i do?

I recently purchased a watch on chrono24 and its being shipped via DHL from Japan to Canada.

I received a text from DHL asking to pay a import duty payment. So here is my question to the community. Is this normal? I have purchased many items from other countries but the duty fee was later sent to me from the Canadian boarder services as a bill that I had to settle at a later time.

I was not expecting one from DHL directly. Makes me wonder if this is legit and if I can ignore it, as how is DHL able to charge duty fees? I don't want to later be hit by yet another bill from the boarder services. (also i know chrono warn there will be duty fees, im was fully expecting that just not from DHL)

Thanks in advance

EDIT: for anyone in a similar situation, it was a legit fee from dhl, they pay your duty fee for you. i had to pay it to complete delivery. ty to everyone who responded.