dpd customer complaints

As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a business shipper, please report your complaint using the complaint form in myDPD in the 'orders' section. If you do not have access to myDPD, contact our customer service.

reddit.com › r/britishsuccess › dpd pissed me off. ended up getting their uk customer service number. i'm here to share it with you all; 01213364989

r/BritishSuccess on Reddit: DPD pissed me off. Ended up getting their UK customer service number. I'm here to share it with you all; 01213364989

March 18, 2023 -

There you go, DPD UK customer service... Can't believe the way these companies operate is even legal.

01213364989

EDIT: A few submissions by other redditors...

BT, courtesy of u/cc_worker - 03445611234, after sales options, 2,3,1

Sky, courtesy of u/MyNewAccountx3 - 03337592599

From u/webguyuk I built a site at https://www.whatcourier.co.uk which lets you see which retailers use which courier company so if you want to avoid a certain courier, the website will also tell you related retailers incase you wanted to buy from somewhere else.

Not all of the data is 100% accurate and there is missing retailers, if anyone would like to submit details they can on the site.

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Hopefully your account is indexed by Google, and this will then end up as one of the top search results for DPD customer service phone number.

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I work for the Co-op. We are DPD drop off and collection point. The amount of parcels delivered to us by drivers who haven’t bothered to deliver it to customers houses is high. Every day people turning up to collect them fuming that they’ve been in all day, but get notified of missed delivery as nobody in. Also miles away from where they live.

DPD Greece

dpd.com › wp-content › uploads › sites › 218 › 2023 › 01 › 2023-01-10_Complaint-handeling_Procedure-for-senders.pdf pdf

Requests - Complaints - Claims Senders

procedure. The most recent version of the GTC is available on www.dpd.be. ... You can contact us by phone or mail/web form. A customer service representative will register your complaint and initiate an

Resolver UK

resolver.co.uk › companies › dpd-complaints

Resolve your DPD Complaints for free | Resolver UK

Having problems with DPD? Use Resolver to make a complaint. It’s quick, easy and (best of all) it’s free. Get started · How do we calculate metrics? 47 % Resolution rate · Most complained about services · Delivery Services Package delivery insurance · Most common issues · Delivery driver problem Package not delivered Customer service issue ·

CEO Email

ceoemail.com › s.php

DPD UK Customer Service and Complaints

List of e-mail addresses for CEOs of companies and other organisations

DPDgroup

dpdgroup.pissedconsumer.com › customer-service.html

DPDgroup Customer Service Phone Number +3 378 429 6176, Email, Help Center

Customers evaluated the effort ... contact customer service as neither easy nor difficult. ... Once again, waited in for a DPD delivery which did not arrive. A previous driver who did eventually arrive had telephoned us and said that his sat nav had directed him to an adjacent road. We are close to this road, but there is no direct access from it. Why doesnt DPD take feedback from their drivers and act upon it? Predictably, they have not responded to my complaint...

DPD

dpd.co.uk › content › how-can-we-help › contact.jsp

DPD (UK) - Contact Us

Our app users get VIP customer service, 24/7 chat and are leapfrogged to the front of the queue when they call us directly from the app · Look for the buttons below the tracking map in the DPD app

DPD

dpd.co.uk › pdf › dpd-complaints-charter.pdf pdf

dpd-complaints-charter.pdf

The UK's leading parcel delivery brand. With our extensive UK network and unrivalled ground based service to Europe and Air Express service to the rest of the world, we are well placed to satisfy all your distribution and logistics needs.

Sky Community

helpforum.sky.com › t5 › Sky-Q › Complaint-regarding-poor-DPD-delivery-service › td-p › 4514009

Complaint regarding poor DPD delivery service | Sky Community

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I can't see why DPD cannot be contacted directly, as have done this once in the past. There is a consignment number and if the dpd app is used then the progress of the delivery and a contact phone number would be present. · https://www.dpd.co.uk/lp/yourdpd/index.html

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It's Sky you need to complain to, as it's their choice to use DPD to deliver their equipment to customers. This explains your options for raising a complaint with Sky: https://www.sky.com/help/articles/how-to-make-a-complaint · · It's a matter for Sky whether or not they pass your specific complaint to DPD or, more likely, whether they aggregate customer complaints and raise a general concern with them.

Sky Community

helpforum.sky.com › t5 › Sky-Q › Complaint-regarding-poor-DPD-delivery-service › m-p › 4514154

Re: Complaint regarding poor DPD delivery service | Sky Community

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I can't see why DPD cannot be contacted directly, as have done this once in the past. There is a consignment number and if the dpd app is used then the progress of the delivery and a contact phone number would be present. · https://www.dpd.co.uk/lp/yourdpd/index.html

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It's Sky you need to complain to, as it's their choice to use DPD to deliver their equipment to customers. This explains your options for raising a complaint with Sky: https://www.sky.com/help/articles/how-to-make-a-complaint · · It's a matter for Sky whether or not they pass your specific complaint to DPD or, more likely, whether they aggregate customer complaints and raise a general concern with them.

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Facebook

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Does anyone have a phone number or email to submit ...

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Reviews.io

reviews.io › company-reviews › store › dpd-uk

DPD Reviews - Read 5,530 Genuine Customer Reviews | www.dpd.com

DPD

Best regards, Lindsay So in a nutshell ... back DPD have decided to steal it. Great Service NOT, Will never use them again! Parcel Number 15501687256629” ... “Terrible service! Multiple times drivers have said 'sorry we missed you', but no calls, no ringing up to flat and was home waiting all day. Terrible will never recommend!” ... “Dear Sir or Madam, I am writing to raise a formal complaint regarding ... they refused to deliver my package

Rating: 1

DoNotPay

donotpay.com › learn › dpd-customer-service

DPD Customer Service Contact Info | Phone, Email, Address

If you've tried to get your delivery issue with DPD and failed, consider the following options: Write to the Customer Services, immediate supervisor. Continue documenting your complaint through the proper chain of command until you reach the ...

DPD

dpd.co.uk › content › about_dpd › customer-complaints.jsp

DPD (UK) - Customer Complaints

At DPD we take the utmost care of your parcels. However, there could be an occasion where you need to talk to us about the service we have provided · Let us help by clicking on the button below

Trustpilot

uk.trustpilot.com › home › business services › shipping & logistics › courier service › dpd uk reviews

DPD UK Reviews | Read Customer Service Reviews of www.dpd.co.uk

1 day ago - Yet again dpd have let me down. Failed to collect again! If they do collect they deliver my perishable product late. I have lost so many customers because of it. I have gone from 30 parcels a week to around 6 now which I am about to loose. I am having to lay off a person to cover the cost of lost business.

Address Roebuck Lane, B66 1BY

(4.5)

reddit.com › r/askuk › how can i escalate my dpd complaint?

r/AskUK on Reddit: How can I escalate my DPD complaint?

May 2, 2024 -

Ordered online and my parcel was ‘delivered’. I live on off street of the main road, the parcel was delivered 2 streets down into a cul-de-sac which both looks and sounds completely different to my street name and postcode

The photo taken includes no reference to the person or house (what the dpd customer support person said). My name has also been ‘signed’ which I never did of course.

Customer support on the phone said only the company I ordered from can escalate my complaint due to it being the following day the parcel was delivered - support lines close at 18:30 and it was delivered at 19:11, I have given the business the complaint code and a summary but I’m not confident they will raise the dispute.

Thankfully I live in a nice neighbourhood and the recipient who had my parcel messaged over facebook when I asked in our community fb group.

I did reply to his messages straight away as I was driving on the M1, I had pulled into a service station the same minute he ended the chat.

I wouldn’t normally complain to such a level but I feel the service DPD has provided me is extremely sub par, how can I escalate this further with dpd?

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You got annoyed you were having to wait a long time, but then you left Rupesh on read for ten minutes. You’ve got your package now. Just move on

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Shit customer service, but have you got your package?? If so I would just move on personally. Also Rupesh tried his best, be kinder next time. Maybe Rupesh had also had a tough day and didn't need that level of abuse.

Ask.com

ask.com › home › news

Common Issues Resolved by DPD Customer Service: How to Get the Help You Need - Ask.com

May 20, 2025 - Apart from specific issues related to tracking, delivery rescheduling, or missing packages, DPD’s customer service is also available for general inquiries and addressing complaints.

reddit.com › r/askuk › how to contact dpd?

r/AskUK on Reddit: How to contact DPD?

July 6, 2025 -

So I was meant to have a parcel arrive on Sunday and got told they couldn't find the address. Rearranged it for them to drop it off at a collection point and they didn't even attempt to do that. It's now being sent back to the original sender. How can I get in contact with them? Their support number just has tracking and attempts to use the live chats they have lead me straight back to the tracking. Anyone know of an email address or actual phone number?

Edit:

Update on this, It was a Shadow from Build a bear my other half ordered, build a bear have refunded it instead of shipping it back out because there is no stock. Just annoyed that DPD just messed this all up

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They will only deal with the original shipper and if it’s RTS now they won’t be able to do anything about that

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There’s no point in trying to contact DPD as the item is now back with the seller, the issue is between the seller and DPD, and then between you and the seller. So contact the seller, update the address and ensure it’s resent to you, let the seller argue with DPD

Mainline Menswear

mainline-menswear.zendesk.com › hc › en-us › articles › 8112244901649-How-Do-I-Complain-About-A-Courier

How Do I Complain About A Courier? – Mainline Menswear

DPD: Complaints Number - 0843 557 3392 or visit http://www.dpd.co.uk/content/how-can-we-help/make-it-right.jsp Royal Mail: Complaints Number - 0844 826 8010 or visit https://personal.help.royalmail.com/app/contact DHL: Complaints Number - 0345 ...

Facebook

facebook.com › groups › 398472918259131 › posts › 1325871338852613

Can anyone advise me how you actually complain to DPD?

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