Hello, we just got our Dyson Ball Animal 2 today. We have tried to vacuum our carpet with the bottom brush for 1 minute and the sound it was making changed, so we turned it off to see if something got stuck. We checked everything, nothing was clogged.

Right now, if we try to use the hose, the vacuum overheats and turns off after a minute or so, then it won't turn on again for some time. The bottom brush works fine, it turns on even if the hose won't and it doesn't overheat. However, while the brush rotates, it doesn't suction. Basically, the bristles sweep the dust in then spits it out.

If you have dealt with this item before, do you know how we can get the vacuum to function even when there is no clogging anywhere? We have tried every solution we've found on Youtube, but nothing is working :( Has anyone else encountered this issue with the Ball 2? Thank you!

Hey everyone! I was hoping maybe somebody could help me. I was gifted a Dyson Ball Animal 2 vacuum and I really want to love it. However it doesn’t seem like it does a very good job vacuuming hard floors and when I use the hose, there’s not hardly any suction. Like it doesn’t want to pick up a piece of dog kibble off the floor with the hose which doesn’t seem right to me. Am I doing something wrong? Is this purely operator error or is the vacuum just not all that it’s cracked up to be? Can somebody please help? Thank you so much!