Long story short - I purchased the item from China. Arrived with a missing piece. They want to send the missing piece, which I'm cool with. However, due to the lengthy china shipping times, I don't want to lose out on my return window if needed.

Hello, a buyer bought a coffee maker from me and now wants to return it after 30 days. He said it worked when he got it and they’ve used it about 10ish times but it has now stopped worked and won’t turn on. Ebay advised that I can deny the return because it has been over 30 days and they would automatically close out the case on that basis. It is a $500+ machine and could have easily been damaged by the buyer if they left it on and plugged in for too long, or turned it on without any water inside.

I am worried they will do a chargeback in which I will lose both my money and the machine. If the buyer damaged it and I accept a return, the part that is most likely damaged will cost $100+ minimum.

The buyer did ask what I can do to help, so I’m thinking I can nicely say I cannot return after 30 days and try to help, but that it is out of my control when it arrived in working condition.

What are my options here?

I bought a kitchen appliance that came with a 1-year warranty, and I used it for several months until it randomly broke (I also called the manufacturer, and they said they discontinued the line due to problems with it).

In this situation, do I not pursue my refund through eBay website? I had originally assumed I could easily request a refund, but then today I saw, buried down in eBay's "Money back policy" page, that eBay's refund policy lasts only 30 days after the delivery date? Which means my only way to get a refund is through the manufacturer of the appliance?

I'm asking to clear up my confusion on this. So basically eBay's refund policy is only for 30 days? And after that consumers need to call up the company or retailer because it has nothing to do with eBay anymore? Is that how it works?