eBay
ebay.com › help › returns-refunds
Returns and refunds | eBay
Manage returns, missing items, and refunds for sellers
Ken Rockwell
kenrockwell.com › tech › ebay › returns.htm
How to Win at eBay: Returns
Home Donate New Search Gallery Reviews How-To Books Links Workshops About Contact · How to Win at eBay: Returns © KenRockwell.com. All rights reserved
How does eBay returns work if seller doesn't accept returns?
The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees. More on reddit.com
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May 11, 2025Does eBay ever refund a buyer and also allow the seller to keep their money?
Most likely the refund came from the seller. If you do an INAD case and the seller won't accept the return and Ebay has to do it, that's what almost always happens, they take the refund from the seller. If there are some extenuating circumstances, then Ebay might pay the refund, but that's rare. More on reddit.com
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April 23, 2024How do you guys live with accepting returns?
Op, returns are the best form of protection you have on eBay: If an item is returned in a different condition, you can deduct 50% of the refund if you offer 30-day returns as a top-rated seller or free returns if you're not top-rated. IMO that's the biggest ace in the hole you have as an eBay seller. eBay also automatically removes negative / neutral feedback in that situation. If your return policy is "no returns," none of those protections apply. And If a buyer has a complaint about an item, all you have to say is "so sorry to hear that, feel free to open a return." At least 50% of the time you never hear from the buyer again because they don't want to return the item. It greatly simplifies customer service. And for what's it worth: I'm full-time and had 15 returns out of 1,728 sales in the last year (1.27%). Of course I wish that number could be zero, but in the grand scheme of things, I'm OK with a platform where 98.73% of my sales go through without a hitch. More on reddit.com
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August 4, 2023Return policy
Customer service probably told her "nothing we can do, but you can ask the seller and it's up to them." I wouldn't. If they give negative feedback you can have it removed. More on reddit.com
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January 31, 2023Does an eBay seller have to accept returns?
All eBay sellers must state their returns policy up front in their shop posts. Private sellers can include a no returns policy, although they are still subject to eBay’s Money Back Guarantee. Business sellers must accept returns by law and let customers know via their policy that they can request a return within 14 days.
smallbiztrends.com
smallbiztrends.com › 2021 › 06 › how-to-refund-a-buyer-on-ebay.html
How to Refund a Buyer on eBay
How do I refund an eBay managed payment?
Managed payments are a good way to sell and get paid in the same place, with buyers able to use a wide variety of eBay-protected ways to pay including by credit card. To refund via managed payments, follow these steps:
1. Select Send Refund from the dropdown menu in the My eBay Sold tab.
2. Select a reason for the refund.
3. Enter the refund amount at the item or order level.
4. Confirm the refund amount and select Send Refund.
smallbiztrends.com
smallbiztrends.com › 2021 › 06 › how-to-refund-a-buyer-on-ebay.html
How to Refund a Buyer on eBay
How do I refund a buyer on the eBay app?
Select ‘Start Refund’ from the dropdown menu in the Seller Hub, and then select a reason for the refund. Then enter a refund amount and select the ‘Send Refund’ button to complete the process.
smallbiztrends.com
smallbiztrends.com › 2021 › 06 › how-to-refund-a-buyer-on-ebay.html
How to Refund a Buyer on eBay
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Small Business Trends
smallbiztrends.com › 2021 › 06 › how-to-refund-a-buyer-on-ebay.html
How to Refund a Buyer on eBay
February 5, 2025 - You must respond within 3 business days to each request, though you have the right to dispute the refund claim if you believe it is unwarranted. To issue a full refund, select View Return Details on your dashboard and select Send Refund.
Zenstores
zenstores.com › tutorials › how-handle-ebay-returns
How to Handle eBay Returns
September 3, 2019 - You can either: - accept the return and provide the buyer with a return label - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) - offer a partial refund and the buyer keeps the item - send ...
eBay
ebay.ca › help › buying › returns-refunds › returning-item
Return an item for a refund | eBay
Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost.
eBay
pages.ebay.ca › seller-centre › shipping-returns › returns.html
Return shipping | Seller Centre
When the buyer opens their return request, you have three business days to respond to the request and resolve their issue. For more information on how to process a return, visit our Help page. In addition to returns, the eBay Money Back Guarantee means buyers are protected if the item they ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing. In those specific cases, you will be required to provide a replacement, return or refund.
eBay
ebay.com › help › policies › ebay-money-back-guarantee-policy › ebay-money-back-guarantee-policy
eBay Money Back Guarantee policy
1 month ago - Evidence that the buyer and seller ... · If we determine that the seller did not meet their return requirements: The buyer will receive a refund for the full cost of the item and original shipping, and...
AutoDS
autods.com › blog › dropshipping-tips-strategies › ebay-automatic-returns-solution
How To Avoid eBay's Automatic Returns Approvals Policy?
September 8, 2025 - Once the return is complete, the refund will be automatically issued. It’s important to note that with this process, the seller usually gets charged for the return label. However, there is a workaround for this by adjusting the RMA number settings in the Seller Return Preferences settings. Every time a buyer opens a return request, eBay will automatically approve it and provide the buyer with a return label.
eDesk
edesk.com › ebay › ebay partial refund: everything you need to know
eBay Partial Refund: All You Need to Know! | eDesk
May 27, 2022 - The buyer typically also keeps the item rather than going through the returns process. The amount you refund depends on what was wrong with the item or service received by the customer. A few scratches on an otherwise perfect product might warrant a quarter refund, if something’s damaged but still functional, a half refund might be more appropriate. eBay partial refunds are a great way to resolve disputes without going down the route of getting eBay themselves involved.
Sellercloud Help
help.sellercloud.com › home › ebay orders overview
eBay Refunds and Returns Workflow
September 19, 2025 - A full or partial refund is initiated when a customer submits a refund request on eBay. For this workflow, open a ticket with Sellercloud Support to ensure that these options for importing returns and refund information from eBay automatically are set up:
eBay
ebay.ca › help › selling › managing-returns-refunds › handle-return-request-seller
How to handle a return request as a seller | eBay
You accept returns in your policy, ... can return the item to you, even if they've changed their mind. ... Accept the return: The buyer will send the item back to you for a full refund....
eBay
ebay.ca › pages › help › buy › return-item.html
Security Measure | eBay
Skip to main content · Copyright © 1995-2025 eBay Inc. All Rights Reserved. User Agreement, Privacy, Payments Terms of Use, Cookies and AdChoice
eBay
pages.ebay.com › returns
eBay Returns
Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange.
eBay
ebay.com › help › returns-refunds › returning-item-purchased
Returning items | eBay
Return an item for a refund4 min articleCheck the status of your request2 min articleAsk eBay to step in and help for buyers1 min articleAppeal the outcome of a case as a buyer2 min articleReturn shipping for buyers2 min articleGet help if you bought as a guest3 min article
Reddit
reddit.com › r/ebay › how does ebay returns work if seller doesn't accept returns?
r/Ebay on Reddit: How does eBay returns work if seller doesn't accept returns?
May 11, 2025 -
I bought an item that has sold out everywhere, they are bling box dolls like the labubu but a different brand called Maymei. Seller took about a week and a half to respond and I was going to cancel once they hit their 10 business day max. Now I finally got the item which now I'm not surprised why it went through so quickly, I saw the size of the package on the delivery pictures and knew I did not get what I purchased, it's a pack of sports cards. 230$ and I just got sports cards.
Now I did a return request with pictures of the package, bag and even a delivery picture to show it's the same poly mailer and info on it. If the seller doesn't accept returns and they don't answer, what happens next?
Top answer 1 of 9
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The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees.
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No returns just means you can’t return for “changed my mind” or the like. If it’s wrong item or broke you can return
eBay
ebay.com › help › selling › managing-returns-refunds › refunding-buyers
Refunding buyers | eBay
The refunded amount will appear in your order details. You can refund up to 100% of the transaction. If you're issuing a partial refund for an order, the amount will be split proportionally across each item in the order. You may be eligible for fee credits - opens in new window or tab if you ...
eBay
ebay.com › help › buying › returns-refunds › returns-missing-items-refunds-buyers
Returns, items not received, and refunds for buyers | eBay
Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund – even if the seller doesn't accept returns. Get help if you bought as a guest · If you bought an item on eBay as ...