I have been experiencing issues regarding some info with my google account and cannot seem to find any contact email specifically for google products and services as all they tell you is to use the support.google site (which does not provide any help for my issue).

Anybody know a mail I could contact?

I got an automated like response from them.

Thanks

Background

Our app had a write up in SALT magazine today (https://www.saltmagazine.com.au/feature/listen-up) which is an exciting moment.
The iOS version is being featured in the App Store later this year.
However, the Android version has been unavailable for the past 2 weeks despite every attempt I have made to get it back in the Google Play Store.

The app had been in the store for 8 years, but it was recently removed.
It was initially rejected saying the background permission was not required, but we have actioned that in numerous ways - including explaining why it is needed, and eventually actually removing it, reducing the functionality of the app in an attempt to get it back in the store. We are continuously being rejected in the Google Play Store, without any coherent explanation as to why being provided. What is said is that the app doesn't need location permission, or that we need a particular message - the app clearly needs location access, and the message has been provided - making these changes doesn't seem to have any effect on the rejection at the Google Play Store end.

I've sent this message in the most recent appeal :

You have failed to provide any coherent feedback at all about why the request for location permission is being denied -- the pre-permission-request has been put there, in exactly the wording you requested. We have removed the location request to order the stories. We have removed the background location permission. Each of these diminishes the functionality of the app. But now I can't conceive of how this app can be rejected. Each time you send a rejection it is randomly different. I feel we must be being targeted by some disgruntled employee at Google Play.
This is a good solid app, that has been enjoyed by many for many years. I'll send this out to the other Google departments. We do need to get this app out there again.

Google Play is not providing any clear information, nothing that is actionable. There is no reason the app should not be in the store -- as I said, we have even complied with things that don't make sense and reduce the functionality of the Android version of the app, in an attempt to comply with what seems to be being requested.

I don't see a pathway to reinstatement of our app via the channels made available via Google Play, those being :

1. The permissions declaration form (https://play.google.com/console/u/0/developers/[our dev id]/app/[our app id]/app-content/permission-declarations)

2. The permissions appeal form (https://support.google.com/googleplay/android-developer/contact/permissions)

3. This email address ([email protected])

4. The google contact form (https://support.google.com/accounts)

Context

I know this question might look like it doesn't quite belong here.
But this is a situation that many app developers are going to face, and there needs to be a solution.

For iOS apps it is so easy - When Apple iTunes has a rejection of an app, they send screenshots of exactly where the problem is and identify exactly what policy has resulted in the rejection.
It's also really really easy to talk with people at Apple - either directly via iTunes Connect interface, or else via multiple support options where you can actually talk to a person.

Android app developers need a pathway to communicate with Google in the case of an app rejection. Please, if you have found any that work, share them here for the benefit of all app developers.

Question(s)

Has anyone found a way to talk directly with someone at Google Play Console?

What other path is there when Google Play is rejecting an app without any clear, coherent, or actionable information included?

Finally - I'm thinking about doing some kind of social media blitz type thing #BringBackSoundtrailsForAndroid
(but I'm not much of a social media wiz). Are there any channels that Google Play senior staff are likely to listen to where it would make sense to get a few hundred people posting to in order to get their attention?

Hello, i haven't had an android in forever so i don't know i received a google play email recently letting me know about some updates to personalization options from googleplay-noreply@google dot com Just wondering if this is a legit email? My dumb self already clicked on the links etc trying to investigate and it seems legit, just thrown off how i haven't used the play store in probably almost a decade? Maybe less I have however streamed YouTube on the account i received the email on thru a smart tv, any answers would help, thanks!

I posted in forum, filed BBB complaint and in take request. No response after months

Good afternoon everyone,

My name is Mateus, and I'm a developer working for a company specializing in creating white-label apps. Over the past two months, we've been facing the challenge of having all our accounts suspended when attempting to publish apps on Google Play. The stated reason is multiple violations of Google's policies, citing "strong indications of sharing information with another account" in the received emails.

I believe there might be a misunderstanding on Google's part, given that we deal with white-labels, which naturally results in similar apps, both in design and functionality. I've tried reaching out to the policy team, but so far, the responses have been unyielding.

I'd like to know if there's any phone number, email address, chat, or specific channel through which I can get in touch to try and resolve this situation in a more amicable manner, avoiding resorting to legal action.

Thank you in advance for your assistance.

Hi everyone,
I’m trying to get in touch with Google Play Console support, but I haven’t received any replies despite contacting them multiple times.

Does anyone have the official support email or know the best way to get a response from them?

It’s been frustrating because I’ve followed all the steps and even waited patiently, but no luck so far. Any help or advice would be really appreciated!

Thanks in advance!

Sorry for the language, but I am getting frustrated.

Bought a Google play card for 15usd at a Supermarket in Sweden and when I got home I tried to redeem it without success. I have googled everything and tried clearing data + cache. "There was a problem with that code, try again or learn more".

There is no way to email or phone Google or chat with them. I have tried asking the Google forums without success. The supermarket won't refund gift card so it looks like I am screwed?

I don't know if this is the right subreddit to ask this, but I'm genuinely reaching the end of my patience. I have had my Google account since I was underage and so was added into a Google family. Now, no longer a minor, I cannot stop the supervision, not even from my parent's account. I've had this problem for a while, and even left feedback on the Google support page, but I obviously didn't get any replies. Is there a way to contact them that would at least guarantee a reply, if not a possible solution to this dumb issue?

Update: just found an email and phone number for the support team. Will be using those to get in touch and hopefully get an answer.

I made a post earlier about my Tetris-clone game being suspended by a DMCA takedown and receiving a strike against my account. As I said I didn't even know that Tetris-type of gameplay was copyrighted.

What I want to do now is contact Google and ask them if I can update the app to be compliant so I can remove the strike. I tried both Email and Chat and they both tell me they cannot help and that I should contact the "Policy support team" instead. How do I contact them? Google's links only lead to the appeals page.

I received a standard email back in September announcing the 'Google Play Developer Helpline' whose purpose is ' to find more information about any Google Play policy'.

So there's a new policy coming in August for WearOS watches that mandates a clock be displayed in a small font at the top of activity screens. That's not great for my fitness app where users can already select to see the time in a larger font elsewhere on the screen while they are running. Bear in mind that there is limited space on a small watch screen. Showing an extra clock would clutter the display for my app, while not adding any value for users.

I contacted the Developer Helpline. I explained the situation with my app, and included a screenshot. I was hoping to understand if they will adopt a 'common sense' approach, ie. not compel apps to show the clock where it was redundant to do so. At least I wanted to have some discussion on how the policy will be applied in practice.

I got a standard reply: "Unfortunately I'm not able to comment on your planned implementation. If you think your app is in compliance, please submit your app for another review."

TL;DR: Don't bother to contact the Developer Helpline to 'find out more information about any Google Play policy'.

It's not really obvious how to get customer support from Google if you're not a G Suite customer, and they have a reputation for nonexistent support, which is unfortunate because their support is fantastic. If you've ever had an issue that the Google support forums just wasn't solving and wished that you could just talk to a person, but didn't know how...well, now you do!

Here's how to talk to Google Support.

By Phone:

• United States: +1 855-836-3987

• United Kingdom: +44 (0)20-7031-3000

• India: +91-80-67218000

• Mexico: +52 55-5342-8400

• Canada: +1 514-670-8700

• Germany: +49 30 303986300

• Russia: +7-495-644-1400

By Chat:

The following is potentially unethical, employ only in dire cases, and be polite!

The link to chat is not available for all issues on their support portal, however they generally will help even if you have a different issue than the one you went through the tree for, at least in my experience, as long as you're polite about it. Don't use this as a first line of contact though, really, call the support number.

The most reliable way I've found is to click into Google Play Help, click on Get Help in the right hand corner, click through the tree of issues and hit Request Chat. It says it'll take 2-4 minutes usually, but I often get connected much faster. Again, if it's not a Play store issue, I wouldn't advocate for this being your first point of contact, but the more you know!

I just chatted with Earl from Google Play Support and this is basically what he said in response to prizes not distributed yet. I have also submitted an email requesting the winners list since the prize page is no longer active. The email address is [email protected] and subject of the email must be Google Play Diamond Valley Challenge Winners List. The email needs to be submitted prior to September 30, 2024.

Hello, I am trying to either change my email on my Google Play account or transfer all the data to another Google Play account. I need to change my email on my account since I have a new one. I really need this since I have a lot of saved game data that can not go to waste.

Can someone please help me with this issue?

Can someone help me please? This just started today. I've been buying gift cards for a long time now because Google shut off where you can purchase stuff and it just goes to your phone bill. I'm so confused because I put $180 on here in the beginning of July and have been using it all month so far but now this is coming up. I can't even fill out the form because I threw the gift card away when I loaded it. I have about $30 left so I've used a $150 of it successfully but now it's just doing this for everything. Any help would be appreciated as I'm totally lost

The email I'm logged into on Google Play is not the same as the one that appears in the payments tab...

I added a balance via gift card to one of my accounts, but when I make the payment in the app, the payment tab that appears is from another account of mine and there's no option to change it.