🚨 Beware of Floor & Decor
What floor decor do you guys prefer to use on your own farms? I’m using the Weathered Floor Decor! Just like to get some better ideas, IF any different than mine😋
Stackable FICSMAS Decoration Factory floor plan (Mk.1)
Floor & decor was a very deceptive vendor to work with. I am very disappointed!
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Just a heads-up for anyone considering buying flooring from Floor & Decor. Their products are not what they claim, and they absolutely refuse to stand by their so-called “quality.”
I purchased the Optimax Sapelo Shore planks in november 2024 because they were advertised as “extremely durable” with “extreme scratch” — the sales staff, the packaging, and even the in-store displays all pushed this claim. Unfortunately, after only a few months, my floors started showing serious damage. Including dents and scratches from everyday things like a dropped pen or a TV remote. Corners of the floor continue chipping away from just walking on them I suppose. For a product marketed as scratch-, dent-, and gouge-resistant, this is beyond disappointing.
When I reached out to Floor & Decor, they refused to take responsibility and closed my case without attempting to follow their warranty protocol and send someone to my house to inspect. Their reasoning? I had already installed the flooring. But how else are you supposed to judge durability until you actually live with it?
Additionally — their own store display is falling apart too. The floor model of the floor I purchased back in October was in pristine quality, and within a few months, it is now visibly deteriorating. No foot traffic, no pets, no kids — just mounted there on the wall, and it’s already breaking down. That tells you everything you need to know.
A quick search on the Better Business Bureau shows they have a D- rating and 1.3 stars. Wanting to spread the word in hopes I can prevent someone else from choosing flooring from this retailer.
In the recent months, I have seen other posts with people with similar issues and wish I had known this sooner. This houzz thread being one of them: https://www.houzz.com/discussions/6110154/optimax-eco-resilient-flooring
If you’re considering flooring from Floor & Decor, please reconsider. We are out over $10,000, and I wouldn’t wish this experience on anyone.