Just got them a day or so ago and they cut out all the time. I think it's probably a software problem as sometimes one ear cuts out and goes quiet or sometimes but cut out and it seems to change ears a lot.

The point is they are borderline unusable at this point because they do it every couple of minutes and I was wondering if should return them or not.

Edit: after trying a bunch of things and having nothing work I returned them to the store and got new ones. The issue has resolved

Anytime I'm listening to anything on my ear buds on the s25u they will randomly cut out. Never had this issue with the s24u? Was wondering if anyone else is experiencing this or am I just the lucky one lol

I have a galaxy s22 phone and just picked up the matching bora purple watch5 and buds2 pro. Ive had buds+ for years and im honestly just really disappointed so far.

Im working on figuring out an EQ that sounds like the buds+ on dynamic but thats one thing. The real annoyance is that the buds are constantly cutting out. Not disconnecting, just cutting off for like 1-2 sec at a time but very often. It seems to be happening whenever I do pretty much anything on my phone - open my browser app, open my gmail app, recieve a notification, reply to a message via notification. The list goes on. It's ridiculous and I certainly don't want to keep headphones that I cant even use my phone while wearing.

Has anyone else had this issue? Do i just need to replace them?? I had my partner bring them to me after ordering from the US website but I live in Canada so now it's going to be a pain to deal with any exchanges or warranty issues....

Is anyone else experiencing this? Every time I put my phone in my pocket while out walking the audio drops.

I have done all the updates and troubleshooting but nothing helps which makes me believe this is a software issue. Researching their entire galaxy buds line confirms this is a widespread issue.

Needless to say I will be returning them. They are selling faulty products for a premium.