Shena,

Thank you very much for sending the instructions to help me through this. I do appreciate it.

My Answers and comments are in red below

Make sure that you are using the correct email address and password. Yes, email and password are correct.

You can find your email address and password in your Godaddy account.

2. Make sure that your Outlook settings are correct. You can check your Outlook settings by going to File > Account Settings > Account Settings.

Yes, the settings are correct. I checked the above settings with 3 different godaddy support people

My settings in Outlook Professional Plus 2016 are:

Server name: outlook.office365.com (POP)

Port: 995

Encryption method: SSL/TLS

Outgoing settings

Server name: smtp.office365.com

Port: 587

Encryption method STARTTLS

3. If you have verified your email address and password and your Outlook settings are correct, you may need to reset your Outlook profile. To do this, follow these steps: * Close Outlook. * In Windows, go to Control Panel > Mail. * In the Mail window, click on Show Profiles. * Select your profile and click on Delete. * Click on Yes to confirm. Yes, , Completed

* Click on Add. * In the Add Account wizard, select Microsoft Exchange or Office 365. * Important Note: There is No "Add Account Wizard" only a place to type in a profile name and save. Enter your email address and password. No fields for email address and password. (I also tried to click on Email Accounts to see if I could add it there, however, when clicking on "Control Panel" Email Accounts, there are no screen pop ups. * Click on Next. * Follow the instructions in the wizard to complete the setup. Yeah, No Wizard. Audio Profile didn't reset. I only received an error as follows:

Add Audio Profile Error: "An unknown error Occurred, error code: 0x80040154

Once you have reset your Outlook profile, (Failed) you should be able to access your emails. If you are still having trouble accessing your emails, you can contact Godaddy support for help. Yes, I've contacted Godaddy for 2 days. They are of little help, and they told me to reach out to Microsoft, as Outlook 2016 is Microsoft's product and not theirs

Here are some additional troubleshooting tips: * Make sure that your computer is connected to the internet. * Try restarting your computer. Yes, Rebooted a few times. * Try uninstalling and reinstalling Outlook. Hope it doesn't come to uninstalling and reinstalling Outlook 2016.

Send and Receive errors for sending and receiving.

Task Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR Logon failure: unknown user name or bad password.'

Thank you!