We recently launched a Google Slides add-on on the Workspace Marketplace, and a few potential users at large orgs have hit a wall: they’re blocked from installing by admin policy, but they have no idea who their admin actually is.

Visiting admin.google.com just gives them the generic “you need to be an administrator” message.

If you manage Workspace at scale—how can users see who there admin is? If not, any tips we can give them. Gemini and ChatGPT do not have accurate suggestions.

We’re working on a support flow to help with this, so any insight is appreciated!

Hey everyone,

I recently set up a Google Workspace account using my personal Gmail address (the one ending in @gmail.com). During the setup, I added an existing domain that I own and purchased the Business Plus plan. Everything seemed to go through fine initially.

However, when I tried to log into the Google Admin Console to make some changes, I ran into an issue. After clicking the link to go to the Admin Console, it asks me to choose an account. I select the account I used during setup — but then nothing happens. The page just reloads and stays stuck on the same screen. I’ve tried multiple times, and it doesn’t go anywhere.

Has anyone faced this before? I’m not sure if it’s because I used my personal Gmail to set it up or if I missed something during domain verification.

Any help would be greatly appreciated!