I'll start with the tl;dr

tl;dr - Ordered a big pack of strings on Cyber Monday for 20$ off along with some other things. All but the strings came in the mail. I contacted customer support and got replies from liken four different support emails. Was told multiple times they'd be resending the strings and refunding me. It's been since Nov 26th since, still no Strings or Refund. I keep getting told "3-5 business days"

So, Hopefully the Tl;dr covered a lot, but I wanted to pick up some stuff to keep my home studio fresh. New mic, some picks, pack of strings, it was a fairly large order which is something I usually don't do especially from sites I don't frequently use like Guitar Center. Anyways, there was an issue on the tracking page where it displayed a different address than the one I put in the order. I contacted their support email and got a weird non-sense response about waiting 3-5 business days for tracking updates, so I called their support line and the woman on the line walked both of us through fixing the shipping issue. She told me everything was A-OK so I'm like cool, should get my package in about a week.

Package shows up. Mic, check. Picks, Check, Other Accessories, Check. Strings...no strings..I instantly called support and notified them that an item was missing from my order. They told me they'd look into it and get back to me via email. This was quite some time ago...I've sent them emails every day after the 3-5 business days passed asking for updates So...time keeps going by, and I keep being told that

1 ) I will be getting a refund on the strings

2 ) I will be getting the strings "goodwilled" for free

Neither of these things have happened and it's been roughly 10 days since I was told they would be happening. I've emailed Guitar Center on all the support emails they've contacted me on and keep getting the 3-5 business day response. I've called their support line and they keep telling me I need to contact the store they were shipped from, which to my knowledge is information I don't even have. So..I mean at this point it's a cycle of emailing them once a day and calling them once a day. I've gotten absolutely no where.

UPDATE: They replied to an email. They are NOT Goodwill'ing me the Strings NOR will refund me unless I return the package, completely missing the point that I never got it.

This might be long winded, so I'll try to be concise:

1. ordered 7 instrument cables at clearance price

2. they didn't ship for 2 weeks, contacted customer service: they said there's only 4 cables in stock

3. I say it's fine to just send the 4 and refund me for the others

4. Custom quote email comes so I can add the 4 at clearance price, but the link is broken

5. I complain to customer service, they reply with an email saying: "We apologize for any inconvenience this has caused you. I felt bad so I did get permission to see about discounting your next order we are willing to negotiate a price that you think is fair"

6. I call again and order through the phone

7. today they just cancelled my order and put in a new order for 2 cables instead of 4, because the others were defective

How can I use this "discount" on my next order? There's no discount code and I can't reply to the email because it's from [email protected]

Also, I feel that it's a violation of my privacy that they cancelled an order and put in a new one without my permission, even if it was just to edit a quantity.

I went to a Guitar Center this morning ready to buy a D-28. Got there and there were two people in the store when I walked in. I found where they were kept and saw they were locked. Went back out to find anybody for like ten minutes and couldn’t so I left.

I mean, there was nobody to be found. So I am going to go to another place to get it. But am I being stupid? Should I just have waited?

I had posted early yesterday morning about how Guitar Center accidentally shipped me a Kustom speaker in lieu of the JCM 800 I had ordered. I returned the incorrect order to my local GC. Caison with Guitar Center’s online customer support tracked down the amp, fortunately still sitting in the warehouse in Kansas City, and he overnighted it to me in California at no extra expense. I understand, stuff happens. But they really came through for me on resolving this one. Thank you!