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Oneplus users help please. I have OnePlus Nord 2
I accidentally turned off fingerprint for App lock now when I try to open an App that has a fingerprint login asks me for a privacy password I don't remember the pin for that and when I click on forgot password it asks me a security question,the answer to which I forgot 😭
I can neither change the question nor remember it. I have gone through YouTube videos and searched on the net but couldn't find a solution, one video mentioned when I click on forgot password we could send a reset link to mail that option is not visible to me.
Help me on how to fix it
Hi dkgraham,
Thank you for posting in Microsoft Community.
Please paraphrase this sentence. Based on the description you posted, you have an issue with Surface Pro7+ wherein you want to change the security question on your account.
To change your security questions on your Surface Pro 7+, you will need to follow these steps:
- Go to the Microsoft account security page by visiting account.microsoft.com/security.
- Sign into your Microsoft account.
- Click on the "Security questions" option.
- You will be prompted to answer your current security question. If you cannot remember it, click on the "I don't remember my answer" option.
- Follow the prompts to verify your identity using other methods such as email or phone number.
- Once you have verified your identity, you can then change your security questions.
Another option is to change the security question.
- Go to Settings.
- Click on Accounts.
- Select Sign-in options.
- Click on Update your security questions under the Password section.
- Answer the security questions that you set up.
- Enter your new password.
I hope this helps resolve your issue. Let me know if you have any further questions or concerns.
Kind regards,
Christopher.
Following the suggestion allows for password reset, not resetting security questions. I had to do some searching in old family photos to find my answer. Thanks