Simple, tell the buyer they have to pay for return shipping since the item is as described. As long as everything is the same as when sent, you will refund the purchase price only. If you included free shipping, then purchase price less actual shipping costs Answer from isaiah58bc on reddit.com
eBay
ebay.com › help › selling › managing-returns-refunds › handle-return-request-seller
How to handle a return request as a seller | eBay
After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Some returns may remain open for up to 35 business days. Returns cannot be closed at the request of a seller.
EBay
community.ebay.com › t5 › Buying › how-to-cancel-a-return-request › td-p › 33454154
Solved: how to cancel a return request - The eBay Community
January 18, 2024 - ... If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Here's how: Go to your Purchases - opens in new window or tab and find the item. From the More actions dropdown menu, select See request ...
eBay
community.ebay.com › t5 › Returns › Cancel-return-request › td-p › 32648155
Solved: Cancel return request - The eBay Community
November 20, 2023 - A bit confusing, but it sounds ... no refund? If so, go into the Case notes and close the Return. If you're the seller, you can't cancel the Return request....
EBay
community.ebay.com › t5 › Shipping › How-does-a-buyer-cancel-a-return-refund-request › td-p › 27104384
Solved: How does a buyer cancel a return/refund request? - The eBay Community
June 27, 2017 - That's what I did and how I solved this issue. Thanks to all those that have responded! ... Please follow the instructions below on how to closed the return request if the issue is resolve: 1.Go to "My eBay".
ChannelReply
channelreply.com › blog › view › close-a-case-on-ebay
How to Close a Case on eBay as a Buyer or Seller
Choose “Close this request” or “Close case.” ... You can close any case you have opened. However, if a seller opens an unpaid item case against you, you can only close it from your side by making a payment through eBay checkout.
Reddit
reddit.com › r/ebaysellers › how to cancel a return request?
r/eBaySellers on Reddit: How to cancel a return request?
January 11, 2025 -
I recently sold a Honda gas tank and the buyer requested a return as the tank arrived with no gas cap. However, in both the description and the title it very clearly states no gas cap is included. Am I able to cancel the refund request? The only two options are to accept it or to partial refund.
Top answer 1 of 4
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If you don’t accept the return you will lose the item and your money.
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I appreciate all the advice. I am going to offer a partial refund to help cover the cost of a gas cap. If they don’t accept this then I’ll offer a return minus both shipping fees. If they don’t take either offer I will just let it ride out and hope eBay rules in my favor. It’s really a shame eBay would blatantly screw a seller that is clearly in the right. I will post an update once it’s resolved.
eBay
export.ebay.com › en › seller-performance › transactions › how-to-handle-a-return-request
How to handle a return request
After 15 business days, if there ... feedback. Some returns may remain open for up to 35 business days. Returns cannot be closed at the request of a seller......
Reddit
reddit.com › r/ebay › how to cancel return request as a buyer on mobile?
r/Ebay on Reddit: How to cancel return request as a buyer on mobile?
December 30, 2017 -
Have a buyer who purchased an item, and then decided to cancel it. Now they want to cancel the return request and accept the item.
But they are using a phone. How would they cancel the return request? It is very simple on a PC, but can't figure out instructions for the mobile app or website to send to the buyer.
In a worse case scenario, how I cancel the return request as a buyer? I've given the option to select "No, I can't cancel this order" but at the bottom right it says "Cancellation Refund:" and a button to submit. Which isn't clear if that means it will cancel the return request or give the buyer a refund.
Top answer 1 of 2
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As a seller, you can’t cancel the return request. Tell the buyer to access eBay using the browser on their phone.
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You can't cancel but you can "ask eBay to step in" and they'll help you close it if the messages between your inboxes support the story.
I just had this happen when I sent a replacement item and the buyer couldn't figure out how to cancel. eBay fixed it within 8hrs.
eBay
ebay.com › help › buying › returns-refunds › return-item-refund
Return an item for a refund | eBay
Decline your return request – Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Send you a message – The seller may ask you for some more ...
EBay
community.ebay.com › t5 › Ask-a-Mentor › How-can-I-cancel-a-return › td-p › 34209246
How can I cancel a return - The eBay Community
January 6, 2024 - ... I initiated a return process which was approved, but subsequently before shipping it back I changed my mind and decided to keep it. Tried the automated chat but got no where. ... Go to the Returns Request. There should be an option to ...
EBay
community.ebay.com › t5 › Buying › Cancel-return-request › td-p › 34168172
Cancel return request - The eBay Community
December 17, 2023 - The link to Cancel return is usually on the return request itself. But you might have to look around, to try to find it. @mickey66.2013 ... If you can't close it, no worry. It will close on it's own in time.
YouTube
youtube.com › watch
How To: Cancel A Return Request On eBay - (Tutorial) - YouTube
Today, you will learn how to cancel a return request on eBay. Have you ever wanted to return an item from a seller on eBay? But the seller just sends out a n...
Published September 10, 2019
eBay
community.ebay.com › t5 › Returns › Cancel-Return-Request-as-buyer › td-p › 34091477
Cancel Return Request (as buyer) - The eBay Community
November 8, 2023 - I need to cancel a return request, as of right now they offered some money back but I declined it. I am not seeing an option anywhere to cancel the request. ... If neither you or the seller respond to the return it will close on its own for inactivity usually in about 21- 30 days
AutoDS
autods.com › blog › dropshipping-tips-strategies › ebay-automatic-returns-solution
How To Avoid eBay's Automatic Returns Approvals Policy?
September 8, 2025 - Lastly, select “Close your request” and choose your reason from the dropdown menu. It doesn’t really matter since eBay will override your no-returns policy. They will either make you take it back or cover the refund and return costs by ...
eBay
community.ebay.com › t5 › Returns › What-happens-if-I-cancel-a-return-request › td-p › 32931110
What happens if I cancel a return request - The eBay Community
February 18, 2025 - For some unknown reason, eBay decided to consider ALL 'item doesn't fit' returns to be the result of buyer's remorse ... even though the reason the item doesn't fit could well have been due to the seller having made a mistake listing or shipping the item. You can phone your credit card company to see if they would be able to offer your a better solution to your problem. Once you contact them and request a chargeback, however, eBay will no longer be handling the return process. ... The package will be delivered as the shipper knows nothing about eBay cases in progress. The eBay case will close and you won't be refunded.
Ecomclips
ecomclips.com › blog › how-to-manage-ebay-returns-for-a-positive-buyer-experience-ebay-return-policy-2023
How to Manage eBay Returns for a Positive Buyer Experience | eBay Return Policy 2023
To decline a return, go to your Returns dashboard, view the return details, and select Decline the return. This action will close the return request. Handling eBay returns effectively is crucial for maintaining a positive seller reputation and providing exceptional customer service.
Reddit
reddit.com › r/ebay › seller wants me to cancel return request, then ship the item to them for refund?
r/Ebay on Reddit: Seller wants me to cancel return request, then ship the item to them for refund?
April 16, 2024 -
They said it's so their metrics don't get dinged. It's a large volume luxury clothing seller with 99.6% reviews. I do believe them, but at the same time I do not have any insurance incase I ship my item undocumented to them and they decide not to refund me. Nothing was inherintly wrong with the item either, there was simply miscommunication between their description and what I thought they meant in it terms of item condition.
Thanks
Top answer 1 of 11
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Never cancel a return request
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Canceling a "return request" takes away any enforcement for refunds, so if you did cancel the request, and still returned it privately, then it's the sellers choice if they want to refund you or not. While if you do the return process on eBay, then you are pretty much guaranteed to receive the refund, because eBay will enforce it. I recommend you don't cancel the request and you do the return through eBay.
EBay
community.ebay.com › t5 › Ask-a-Mentor › Buyer-wants-to-cancel-return-request › td-p › 32209986
Solved: Buyer wants to cancel return request - The eBay Community
August 27, 2021 - It's important to make sure you're certain you want to cancel a request, as you won't be able to re-open a case once it's been closed. ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
eBay
community.ebay.com › t5 › Returns › Close-return-request-to-get-a-partial-refund › td-p › 32290224
Close return request to get a partial refund - The eBay Community
February 11, 2023 - I can go to any sold item, click on refund and then refund any amount of the price paid, he's lying and you'll probably get hosed if you close the case. ... Open a case for ‘Not as Described’ and get all your money back! ... I also agree that you shoud never close a case.a buyer could offer you a $50 gft card to do so and the CSR will say you shoud not have listened to them · some sellers lie all the time with returns and then buyers cant neg them if they are TR+ or something
EBay
community.ebay.com › t5 › Shipping › Seller-wants-me-to-cancel-return-request-but-will-ship-out › td-p › 33712751
Seller wants me to cancel return request, but will ship out replacement item.
July 10, 2024 - Not until that front lip is on your car. ... No, don't cancel the return, you'll never hear from the seller again. Tell them as soon as you receive the part in good condition, then you'll close the return.