Moen Solutions
solutions.moen.com › article library
Sensors Not Working - Moen Solutions
April 14, 2025 - The guide below will provide information on how to get the sensors operating on your MotionSense: Dual Sensor Hands Free Faucet, the information is for faucets with a black and gray control box …
Moen Solutions
solutions.moen.com › article library
Enabling And Disabling Sensors (2015-Present) - Moen Solutions
May 28, 2021 - The guide below will help you to disable and enable your MotionSense: Dual Sensor-Hands Free Faucet. It is for faucets using the all black control box that has three hoses.
Videos
r/Plumbing on Reddit: Help - Moen touchless faucet stopped working
01:02
Moen Touchless Faucet Not Working - YouTube
00:52
Moen Touchless Faucet - Not Working after Battery Replacement- ...
04:24
Moen MotionSense Faucet Troubleshooting - YouTube
02:16
Replace Faucet Batteries? - YouTube
r/askaplumber on Reddit: Moen motionsense malfunction?
JustAnswer
justanswer.com › plumbing › nrz1g-moen-motionsense-faucet-stopped-working-yesterday.html
Moen MotionSense Faucet Not Working? Expert Troubleshooting Guide
If your Moen MotionSense faucet’s light blinks then goes off, the black control box may be faulty. Check battery contacts for corrosion and ensure all six AA batteries are fresh and properly seated.
Moen Solutions
solutions.moen.com › article library
Enabling And Disabling Sensors (After 2018) - Moen Solutions
April 14, 2025 - The guide below will help you to disable and enable your MotionSense: Wave-Single Sensor Hands Free Faucet. It is for faucets using the black and gray control box that was …
MOEN
moen.com › MOTIONSENSE › SUPPORT
Moen | Bathroom & Kitchen Faucets, Shower Heads, Accessories & More
Your premier online destination for high-quality plumbing fixtures and accessories. We specialize in offering a wide range of innovative faucets, showerheads, and bathroom and kitchen fixtures designed to enhance your home’s functionality and style.
Reddit
reddit.com › r/plumbing › help! costco moen sensor faucet
r/Plumbing on Reddit: HELP! Costco Moen Sensor Faucet
February 29, 2024 -
Attached video.
So the sensor is working but the manual handle is no longer working. I replaced batteries to brand new one but no luck. Also tried to reset by pressing the black button no luck. Try power reset by taking off the battery and putting it back in .. no luck.
Good thing is sensor still works but the valve seems to have stuck on cold water.
Can someone please help save my family from kitchen emergency :)
Top answer 1 of 3
3
Um… if you want to use the faucet with the handle, use the motion detect to turn the water on, then control with the handle after that. It’s not magic, it’s just a solenoid that allows water to pass in one state, and doesn’t allow water to pass in a different state. Edit: record scratch… with the handle in the off position, there shouldn’t be any water coming out. Ok I’m confused. What does the underside look like?
2 of 3
1
Try changing the batteries. They act funny when batteries get low. Otherwise contact moen with model number.
Connectedfamilyhome
connectedfamilyhome.com › faq › common moen touchless faucet problems
Most Common Moen Touchless Faucet Problems in 2025 Connected Family Home
August 27, 2025 - If your Moen sensor faucet is not working, check the cables under your sink and see if they are plugged in properly. This should fix the issue of the faucet turning on and off by itself.
TCK
oltsw.com › home › posts › kitchen supplies › moen touchless faucet not working: a full troubleshooting guide
Moen Touchless Faucet Not Working - Xiamen OLT
January 5, 2024 - If this is the case, the problem lies with the sensor or wiring of the fixture. There’s a need to check these components to see whether or not they are properly installed or damaged. To fix a faulty Moen MotionSense Sensor, resetting it is a must.
JustAnswer
justanswer.com › plumbing › m976v-moen-kitchen-faucet-working-via-sensor-not-manually.html
Moen kitchen faucet is working via sensor but not manually ...
If the Moen Cadia faucet sensor works but the manual handle doesn’t, the cartridge may be stuck or damaged. First, turn off water supply, remove the handle, and inspect the cartridge for mineral buildup or wear. Clean with vinegar or replace ...
Reddit
reddit.com › r/kitchen › moen faucet isn’t working manually even when batteries are dead
r/kitchen on Reddit: Moen faucet isn’t working manually even when batteries are dead
August 6, 2023 - Mine won’t work manually but touchless works. ... All I did was remove the batteries, put the same ones back in and that fixed the problem for me. Continue this thread Continue this thread ...
DIYHouseSkills
diyhouseskills.com › home › diy skills › maintenance › moen motionsense faucet not working (how to fix)
Moen MotionSense Faucet Not Working (How To Fix) - DIYHouseSkills
August 30, 2025 - If your Moen MotionSense faucet won’t turn on, do the following: Check all the wired connections. Start with the battery box wire, make sure it is not damaged and is still intact.
Moen Solutions
solutions.moen.com › article library
Enabling And Disabling Sensors (2012-2015) - Moen Solutions
April 14, 2025 - The guide below will help you to disable and enable your MotionSense: Dual Sensor-Hands Free Faucet. It is for faucets using the all gray control box that has six hoses.
Houzz
houzz.com › discussions › 4141408 › moen-motionsense-kitchen-faucet-will-not-work
Moen MotionSense Kitchen Faucet Will Not Work
Reinstall battery box under kitchen sink cabinet and connect power plug to faucet valve. 7. My valve now works both manually and automatically following this repair. 8. Issue was with the battery box tab solder connection.
Moen Solutions
solutions.moen.com › article library
Troubleshooting - Moen Solutions
September 13, 2020 - If your device is not flashing blue/amber, try unplugging the power cable and waiting a few seconds before plugging it back in. The device should start flashing blue and amber on the faucet head.
Moen Solutions
solutions.moen.com › article library
Erratic Signals: Faucet Turning On Unintentionally (After 2015) - Moen Solutions
April 14, 2025 - If your MotionSense: Dual Sensor-Hands Free faucet is turning on unintentionally, below are steps to get the faucet back to standard operation.
Moen Solutions
solutions.moen.com › article library
Water Flow: The Faucet Will Not Shut Off (After 2018) - Moen Solutions
April 14, 2025 - This guide is for faucet experiencing the symptom of the water continuing to flow through the wand even though the handle is in the closed position. This is for products built using the black and …
Hellotroubleshooting
hellotroubleshooting.com › home › moen motionsense troubleshooting: quick fixes for common issues
Moen Motionsense Troubleshooting: Quick Fixes for Common Issues - hellotroubleshooting.com
December 7, 2024 - For Moen Motionsense troubleshooting, check power sources and sensor cleanliness. Reset the system if issues persist. Moen Motionsense faucets offer hands-free convenience, making kitchen tasks easier and more hygienic.
Moen Solutions
solutions.moen.com › article library
Wave Faucet Reset (After 2018) - Moen Solutions
April 14, 2025 - This article is a quick guide to restoring faucet to the factory settings. The information is for faucets with a black and gray control box installed after 2018
Moen Solutions
solutions.moen.com › article library
Water Flow: The Faucet Will Not Shut Off (2012-2015) - Moen Solutions
April 14, 2025 - This guide is for faucets experiencing the symptom of the water continuing to flow through the wand even though the handle is in the closed position. This is for MotionSense: Dual Sensor faucets …
Hansa
stories.hansa.com › en › the-four-most-common-touchless-faucet-maintenance-issues-and-how-to-solve-them
The four most common touchless faucet maintenance issues and how to solve them
A voltage below 5.9 is not enough to open or close the pilot valve, so the faucet cannot operate. Replace the solenoid valve. (Note: It is not possible to replace the pilot valve alone, but the whole solenoid valve needs to be replaced.)