Customer brought in a pink HP Notebook-17-by0005ds to our repair shop because the screen wasn't working. This device nearly broke me. So we plugged in an external monitor and the external monitor worked fine. We were able to browse the computers files and do everything you would normally on a computer. So we chucked it up to a driver issue because there was no visible damage to the LCD screen. The computer simply hadn't been used for many months and was laying around so many Windows updates simply failed. So we reinstalled Windows on that hard drive and that's when the problems started.

When we plugged in an external monitor again it would not connect to the external monitor no matter what we did. We downloaded HP support assist and downloaded all of the drivers for this device. Nothing we did would allow that computer with the original hard drive connect to an external monitor. We took the hard drive out and plugged it into a new laptop and the hard drive worked just fine. But when we used it with the pink HP it would not work even with an external display. Finally, we installed Windows on a SSD and put it in the pink HP. We then connected the external monitor to the computer with the SSD and we got the external monitor to work with the pink HP again but only with the SSD. Not the hard drive.

I find this so perplexing because the original hard drive worked with all the other laptops, so it wasn't the hard drive. The computer worked with an external monitor but only with an SSD with Windows installed and not the original hard drive. So it's not the motherboard. But why the hell would the hard drive not work with the original computer? The hard drive is a Seagate Mobile HDD 2TB.

Any ideas? Or resources to learn more? I am a new tech fresh out of school.

I've been looking for a rose gold or pink laptop for awhile. Out of all of these, which would be the most balanced for someone primarily using it for office work, with some occasional Minecraft? These are the ones that I've found:

Acer Swift 3-Pink
https://elnstore.com/products/acer-swift-3-f314-59-5934-core-i5-1135g7-8gb-512gb-ssd-win10-office-hs-melon-pink
Acer Swift 3-Rose Gold https://www.photopoint.ee/en/computers/1406073-acer-swift-3-sf314-56-rose-gold-14-ips-f

Asus Vivobook S15
https://www.amazon.com/dp/B0812P6YJR

Asus Vivobook Go 15
https://www.qvc.com/qvc.product.E314253.html?colorId=150&sizeId=000&ref=GBA&cm_mmc=GOOGLESHOPPINGFEED-_-GShopping|Generic|electronics+computers-_-Electronics-_-dm_144072172293_pla-1994083135437__E314253-150-000&cm_mmca1=m&cm_mmca2=144072172293&cm_mmca3=pla-1994083135437&cm_mmca4=E314253-150-000&cm_mmca5=pla&cm_mmca6=17083986932&cm_mmca7=Acquisition&cm_mmca8=Acq&cm_mmca9=CjwKCAiA9NGfBhBvEiwAq5vSy3khoE9tf9aJl7L5Xv8g4dpBsswkveAS1Eh3tZdJtKlhPQzgk_OZdxoCzdMQAvD_BwE&cm_mmca12=Generic&cm_mmca13=Electronics&cm_mmca14=534-976-1714&gclid=CjwKCAiA9NGfBhBvEiwAq5vSy3khoE9tf9aJl7L5Xv8g4dpBsswkveAS1Eh3tZdJtKlhPQzgk_OZdxoCzdMQAvD_BwE

ASUS Zenbook UX410UA
https://www.asus.com/sg/laptops/for-home/zenbook/asus-zenbook-ux410ua/

HP Spectre x360 2-in 1 Convertible Rose Gold Laptop
https://www.bestbuy.com/site/spectre-x360-2-in-1-13-3-touch-screen-laptop-intel-core-i7-16gb-memory-360gb-solid-state-drive-hp-finish-in-pale-rose-gold/6138517.p?skuId=6138517

HP Pavilion 17.3 Inch Touchscreen Gold Laptop
https://www.amazon.com/dp/B081Z67TVD

HP Pavilion 15 Inch Touchscreen Gold Laptop
https://www.amazon.com/HP-Touchscreen-Laptop-11th-i5-1135G7-Keyboard/dp/B093T2M5N3&ved=2ahUKEwj2gM_dl6b9AhVEIEQIHRA1BzoQFnoECBcQAQ&usg=AOvVaw3tddqjKEcf-eYKZodYv2d0

Lenovo Yoga 920
https://www.lenovo.com/lk/en/laptops/yoga/yoga-900-series/Yoga-920-13/p/88YG9000859

Lenovo slim 7 (more of a plum than a true pink, but still very beautiful)
https://www.amazon.co.uk/Lenovo-Yoga-Slim-Inch-Laptop/dp/B08BJ9RZKC

The more expensive pink laptops:

Razer 14 gaming laptop
https://www.bestbuy.com/site/razer-14-gaming-laptop-qhd-165hz-amd-ryzen-9-6900hx-nvidia-geforce-rtx-3070-ti-16gb-ram-1tb-ssd-quartz/6511800.p?skuId=6511800&ref=212&loc=1&ref=212&loc=1&&&gclid=CjwKCAiA9NGfBhBvEiwAq5vSywAR7spz5Q78HffAfyCr1MDhTJfRUO3nFn9mmpQuif3POVoIkbPixxoC35YQAvD_BwE&gclsrc=aw.ds

MSI Prestige 14
https://www.amazon.com/MSI-Prestige-14-A10SC-091-i7-10710U/dp/B0843H6RK9&ved=2ahUKEwjT2KTgoKb9AhUBLEQIHYMdDdUQFnoECCcQAQ&usg=AOvVaw04RvVSvA1eYbFwwGL6kiew