TLDR: My kitchen planner designs have disappeared and customer service isn’t helping. Any recommendations?

Long story: I’m renovating three rooms with Sektion cabinets. My laundry room/pantry, mudroom, and kitchen. My laundry room is almost done minus countertops. It has taken months to buy everything given the horrible stock issues.

My mudroom hasn’t been started but I’ve purchased everything I can. I’m waiting on cabinet frames and a cover panel or two as they are out of stock.

My kitchen is still in the final designing portion. I’m hoping to start the reno once the stock issues are resolved as I don’t think I can handle the daily checks on stock, driving to stores, deliveries on a HUGE kitchen.

I start to check the stock on my out of stock mudroom items today when I notice my cart is completely empty. Strange. I log in and back out. Still empty. I am super frustrated as it is so time consuming to double and triple check items against what has been purchased in stores and deliveries. Especially since I have had issues downloading the PDF designs in the kitchen planner to save to my computer.

I log into the kitchen planner and all of my designs are gone except the very first one from way back in October. I probably had 3-4 for each of the 3 rooms - 12+. GONE. I wait a few hours thinking it is a technical issue but still gone. I log in and out, delete cookies, etc. still gone. I call customer service who tells me to recreate my designs! I am in shock. She listened for maybe 20 seconds and did not offer to check into it with IT, her manage, anyone! I’ve spent genuinely hundreds of hours on these projects between designs, checking stock daily for months and months, driving to far away stores, etc. I’ve already spend 5k and my kitchen is at least 12k and all I get is- redesign it!? It is so complicated with burnouts in several spots too. I’m beyond frustrated. Can someone help me!??

My kitchen designs are a maximum of a month old. My mudroom maybe 2 months old. And my laundry room 7 months old with the actual version we used much newer- 4-5 months old. They should still be active.

Thanks.

I’m trying to print plans/elevations with measurements on them from the kitchen/home planner (kitchen design is done) and it WILL NOT print or pdf anything, just spins. I’ve tried 3 different computers. Anyone else have trouble with this?