Jcrew won me over several years ago. I was shopping for a suit for my wedding. I wanted a white or cream-colored linen three-piece suit, and this was several years before they became popular (thus they were tough to find). Jcrew had one that season. But as is often the case, it was sold out. I mentioned that I wanted to get married in it, and they GOT IT DONE. They shipped the jacket, vest, and pants from stores in three different states. The vest and pants were entirely the wrong size. Their solution? They sent me a to a (third party) tailor to break everything down and rebuild the suit in my size. On their dime. I never even saw the bill. This was late in the season, and the suit had already been discounted. On top of the trouble and cost of shipping and altering items already on clearance, they gave me the de rigueur $50 gift card, one for each piece of the suit. After discounts and gift cards, I think I ended up paying all of $100. At one point I asked the lady why they were going to all this trouble for me: "You only get married once, right?" Customer for life. Edit: Clarity. More on reddit.com

They're like actively going through bankruptcy so I'm not shocked things are a bit fucked up on their end More on reddit.com

Yeah, customer service in a lot of retail stores have a "say yes" policy. I have worked for Banana Republic (about 2 years) and J. Crew (only 4 months). The management in both stores told employees to never tell a customer "no". It was more strict at BR. We often returned ripped pairs of pants from 4 years ago for a full refund in store credit if they had the receipt, even though it was against every part of the return policy. Once I returned a tie from 2005 (this was this year), and the customer had no receipt or anything. We just issued them store credit. And customers were never very grateful, they usually came in pissed thinking that their attitude would help them get their way, when little did they know we have to say yes no matter how angry they pretend to be. I guess my point to this mini rant is: thank you for noticing good customer service and not taking advantage of a very abuse-able system that many retail stores have in place. More on reddit.com

Their customer service number is right on their website. Telephone 9am-9pm ET, seven days a week at 800 562 0258. What number did you call? You can also request a live agent via the chat. More on reddit.com