I ordered a couple of suits from J. Crew Factory because hey, I rarely wear suits but need one soon, and they’re good enough that with a bit of tailoring they’ll look amazing on you. Or at least they do on me with my body type.

Anyway, turns out that Apple Pay has a different shipping address label you have to change from the one you change on every other aspect of iOS (but that’s a rant for r/apple). I accidentally placed my order to my previous address. I naively thought that if I emailed them fast enough to let them know of the issue, they’d be able to change my shipping address and the problem would be sorted out. I mean, it’s 20 freakin’ 19 and these things happen on a fairly regular basis, right? Right?

You’d think so. Their response was that they cannot change the shipping address and that I should try to contact UPS to get it changed on their end (great, they’re known for their customer service, are they not?). I replied then saying that they should instead cancel my order. Again, they responded by telling me that they also cannot cancel an order and that I should contact UPS. So unless UPS comes through, I’m out $200 (and yes, the sale they have going on right now is absurdly good– I was able to find 2 suits for $200, one of which I planned to return after trying them both on).

So, if your customer service department can’t change an address on an order or process a cancelation... What good is a customer service department? I’m truly baffled as to what they CAN do...

Anyway, my male fashion advice for the day: Don’t shop at J. Crew Factory. On the off chance you need their customer service, you’ll be up shit’s creek without a paddle.

I recently had ordered a fair isle sweater from Jcrew Factory about a week back after hearing about it on fmf. The expected ship date was in October, and I had realized I no longer wanted the sweater. So I called Jcrew and emailed them saying to cancel my order a week ago. Fast forward to today and I check my bank account, and it shows that there is an authorization for the purchase amount of $50.17. I call Jcrew up and the lady I spoke to informed me that the man I spoke with a week earlier actually had forgotten or neglected to cancel my order and that the order was shipped. After apologizing she offered to send me a $50 Jcrew/Jcrew factory giftcard for the inconvenience. On top of that, she said they will waive the return fee if I do decide to return the sweater. After apologizing about ten more times for a mistake not even on her part, the conversation ended. This is not the first time these folks have impressed me with just how far they will go to please customers. Jcrew has a life long customer in me. Just thought I'd share this.