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Hello everyone
So I am thinking about buying the new Jabra Active 75t. I know that it has USB C for charging. I have a Samsung Phone which also uses USB C..but just bought an official Samsung 45W Adapter for Super Fast Charging. I know that the Jabra won't benefit from the Super Charge..but would the adapter harm it?
I'm using Huawei 40W charger and... nothing happened. I guess it works like with other devices I'm using, that they can communicate with electronics in charger and negotiate proper voltage and current.
Not really the wattage that matters here, if you have any issues with the device one of the questions they will ask you is if you are using " a power supply or a wall charger with a standard voltage of 5v +- 0.25v "
As long as it fits that you should be good.
Hi folks, I've seen some comments and FAQs that specify the exact voltage to use when charging the Jabra case. I haven't seen that with a product I've used before, but I figured I would check the voltages of my chargers.
I have this Anker charger which has Qualcomm Quick Charge 3 ports. Jabra says the active 75t uses "fast charging" so I was wondering if I am supposed to charge with these, or if that might be too high of voltage.
Here's the voltage info I can find for this charger:
(Quick Charge)
QC3.0 port: 3.6-6.5V==3A/6.5-9V==2A/9-12V==1.5A
(Non Qualcomm Quick Charge)
Power IQ port: 5V==4.8A in all , 5V==2.4A max per port
Thanks for any guidance you can offer!
I’ve been the owner of a pair of Elite 75t since May 2021.
Are there any known issues with using non-Jabra provided USB-c cables to charge the case?
I’ve noticed a correlation between using any charging cable other than the provided with the product, and various battery and connection issues.
Also, more recently, the buds do not take a charge when they’re in the case and the case is connected to power supplied by a non-Jabra provided usb-c cable.
Other than this, I really like these buds. Compared to the new Sony XM4, the Elite 75t fit perfectly in my ear and the sound quality is imho better due to the fit. I’d hate to switch to a different company, so I’m wondering also what’s the life expectancy of these buds when using on average 5 hours every day. Does Jabra expect that I buy a new pair after 14 months? 16 months? 24?
Any cable will work but the 75t dying quickly is no new conclusion. They die super fast. I avoid Jabra now after 4 straight sets of mine went out
So, yes. Any cable will work but not all cables will work as well. By and large and generally speaking, a super cheap cable will not last very long. That doesn't mean you need to buy Jabra's cable or something even more expensive, it just means you have to spend $5 on a cable instead of 2 or 3.
This may be a silly question, but Jávea support wasn’t able to answer or even understand the question.
I brought the headphone in America. Can I charge them in a Korean outlet with a USB charger without converting the outlet power voltage to 120v?
AFAIK, all USB plugs will be 5v. Regardless of the system you are plugging into (American 120v, Korean, etc) the USB output should be 5v.
Hello u/Ajrt2118, The Jabra Elite Active 75t does not support dual voltage. You will need to use a converter when charging your Jabra device in Korea. We recommend using a wall adapter with a voltage of 5v+-0.25v to charge your Jabra device and the appropriate converter for your electrical socket’s output. We hope this answers your question.
I first charged it with an Anker USB-C cable with an Apple 5V wall charger. Found it unusual that it fully charged at 1 hour and 10 minutes rather than the 2 hours and 20 minutes it has in the manual.
Tried using the supplied USB C cable Jabra supplied and charged it using my laptop and still fully charged at 1 hour and 10 minutes.
Should I be concerned?
From Their site
Charge the charging case using the USB cable
Plug the supplied USB-A to USB-C charging cable into the charging case and a USB-A power supply or certified wall charger. It takes approximately 2 hours and 20 minutes to fully charge the earbuds and the charging case using the USB cable. Third party USB chargers may take longer to charge the charging case.
Place the earbuds in the charging case and close the lid. It takes approximately 2 hours to fully charge the earbuds.
I figure it takes 15 minutes to the case charged enough to start charging the earbuds. The 2 hours is the earbuds that charge a lower rates than the case. The charging speed of the case is probably expected to be much quicker.
Hello, u/earlyinstruction544
We'd suggest resetting your charging case to see if that resolves this issue:
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Put your earbuds in your charging case and plug the charging case in to charge fully. Please allow up to two and a half hours for your device to charge entirely.
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Once your device is fully charged, open the charging case, remove the earbuds, and then place the earbuds inside the case, ensuring that each earbud flashes red when returned.
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Leave the lid open, and plug it into a power source using the supplied USB cable and the power supply or a wall charger with a standard voltage of 5v +- 0.25v.(Note: It is not recommended to charge the earbuds/case using a power supply with a higher voltage)
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4. Once you see the case battery level LED indication light up near the port after 3 to 5 sec, please close the lid.
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5. Allow the earbuds and the case to charge for 2 hours to receive a full charge.
Once you have successfully reset your charging case, if this issue isn't resolved, we'd recommend contacting our support team directly through the form at the bottom of this page. Thanks!
2 days since purchase since got them on a good deal, i think since the earbuds were not used and kept in the box since years they aren't charging. Any fix?? Since the retailer isnt providing a replacement.
If they haven't been used in over a year the battery is most likely dead, you will need a new case as long as the buds work
Just a thought, check the connection pins and make sure they’re not stuck or grimy. One of my cases did that and wouldn’t charge the right bud. I cleaned them with alcohol and a qtip and pushed them in a couple times to make sure they popped back up
Hello, so I bought my jabra a year ago and it worked perfectly fine up until now. My case is fully charged(green led is flashing), but the earbuds won't charge from it. I tried restarting the case and the earbuds, and even unpaired them from my phone, but nothing worked. Now when I try to pair them by pressing, no blue flashes. They are still paired to my computer, but when I try to connect them to it, it says there's 0% charge and immediately disconnect. When pressed inside or out of the case, they both flash all kinds of colors(video attached). The left one sometimes flashes green as well but nothing from the right one. When put back to the case they both flashes red. Last time I could connect them to the app, it said the case had 3% even though the case was fully charged (there was a green light on it). I have no idea what to do. Thanks.