I have recently purchased a Jabra evolve2 65, and it seems that the "noise cancelation" feature of the microphone is not working. Other people on the conference calls can clearly hear my surroundings. And when I test microphone activity in os and apps, i see the microphone is picking up all the sounds from my surroundings. I have previously had an Evolve2 45 headset and I and its noise cancellation worked perfectly, my coworkers could only hear stray sound when i was talking not when i was silent, as if the microphone toggled off when i was silent. This doesnt happen for so reason on the 65.

I have the headset fully updated and jabra software on mac os is fully updated. The jabra software does not see the headset after the last software update for some reason, it did see it initially. I can however see my headset in the Sound+ android app and change the settings? All other features of the headset seem to work correctly, like the busylight, tone, eq and others. The microphone and playback quality seems to be ok too, so only the "noise cancelation" doesnt seem to be working. I have tested this on 2 OSes, MacOs and linux, on both of these Evolve 45 worked as intended in this regard.

Why do these very similar headsets behave so differently?I changed the 45 to 65 because i liked the noise cancellation and wanted to have bluetooth too.

Just got mine in, and everything on the website says it has noise cancelling:

https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve2-65

But nothing on the manual says it has and I find it's not cancelling any noise at all?

How do you turn it on? Off?

I’m currently using the Jabra Evolve 75 with the Jabra Link 380 adapter for work. When I’m in the office, customers complain that they hear a lot of background noise that my mic is picking up. Is there any way for me to isolate my voice on calls or any setting that can modify the mic sensitivity? Any help is much appreciated. Thank you!

Hi all,

TLDR; subject line has the question

Long story: I recently bought the Evolve2 65 (coming from a wired ~40USD USB headset (Logitech), which works surprisingly well) and I loved it. All the bells and whistles, well integrated with Windows, the dongle provides feedback on the stereo sounds and mute information, comfortable, good audio quality, the works.

But soon after I started using it, someone in the call said that there was a lot of noise on my end (I usually only have another person in meetings in the room and she doesn't talk that loudly). After searching what it could be, I thought I had found the issue: Zoom was increasing my microphone value (sensitivity) to the max. So I reduced that and locked it, but then everything was low volume, both my voice and "things around me".

I reached out to Jabra support, they simply said that "As the Evolve2 65 has no ANC the only way to filter the ambient noise is to position the microphone properly in front of the mouth." which I found really odd for that answer and that a device of this value wouldn't have that feature.

I tried to explain that ANC and Mic Noise Cancellation were 2 different features, with no progress whatsoever, and ended up with an answer of "I understand you are not happy with the answer but it does not change the fact that the answer provided was correct". So, suffice to say, it didn't go anywhere.

It really looks like the headset has a Noise Canceling Microphone, with both a microphone facing the face and another facing out for that purpose like many other office-oriented headsets. I saw reviews of the headset with microphone tests, and mine is performing poorly compared to what I saw in the reviews.

I like everything else in the headset, just wanted some assurance that this was a faulty unit. I'm still returning it but the support's answer makes me not want to buy it again since, if the support answer is correct, I need a noise cancelling mic and this headset doesn't have one.

So, giving them the benefit of a doubt, does anyone know if this headset has a noise cancelling microphone or not? and if not, what are the little wholes facing out in the mic boom?

Regards