I do not like their chairs but the consistency of family buying them is predictable. I cannot identify the difference in quality over the year, and if anything thing it may have improved some. Their sofas and loveseats are absolutely better than their old chairs from what I can tell. Worst thing I have seen is I had to tighten some nuts and bolts under one for a family member not too long ago. My father had one that had completely sunk in after like 20 years of use but all the mechanisms etc seemed fine. Luckily steel is relatively cheap to manufacture with. More on reddit.com

We bought a couch and loveseat from them. The frame broke on the bottom of the couch and the store and warehouse gave me the run around. Complained on their Facebook page where they asked for my details to help fix my issue and then blocked me within 5min. Never did get anyone to look at the couch since no one would get back to us. Terrible service and shitty couch that broke after a year. Looked pretty but crappy build. More on reddit.com

Neither Ashley nor La-Z-Boy are BIFL quality whatsoever. Avoid. Flexsteel, Ethan Allen, Pottery Barn, Crate & Barrel, and West Elm aren't worth the money either. The higher quality made in USA brands are Kindel Grand Rapids, Taylor King, Hancock and Moore, Sherrill Furniture, Century Furniture, Vanguard Furniture, King Hickory, and Stickley. I don't know your budget. But from most showrooms, expect to pay around $5,800 for a 90"-94" wide stationary fabric sofa from the suggested brands. (Assuming prices haven't greatly increased since early 2024.) You can check each brand's website for dealers in your area. More on reddit.com

You will get lots of recommendations from people who have old La-Z-Boy pieces, grew up with La-Z-Boy, etc. Old La-Z-Boy were built well, using stick built solid wood frames. New La-Z-Boy, since the last 20 years or so are no longer built that way. About 20 years ago they totally changed their manufacturing methods utilizing computer controlled routers and cutting all the parts out of sheets of plywood. The machines can cut the pieces quickly and in a very precise and consistent way. The precision cut pieces are much easier to assemble into furniture. The benefit to La-Z-Boy was greatly reduced labor and therefore assembly cost. Unfortunately, the plywood kit frames are not as durable as the original solid wood ones were. I know these details because I was a part of the project as a vendor. This method has subsequently become the industry standard in high production manufacturers. If you want furniture with a traditionally built frame, you will have to seek that out specifically. More on reddit.com