I got a brand new LG refrigerator delivered from Costco yesterday. It has been over 30 hours and the refrigerator is not cooling at all. I’ve gone through the frequently asked questions in the manual and cannot figure out why it is not working. There was a suggestion that the refrigerator might be in display mode, so I made sure it was not in display mode put it in display mode and took it out of display mode again just to be sure.

I was not here when the Costco delivery guys made the delivery, but I am told the guy was pretty rude and maybe he didn’t hook it up right. But I’m not sure what he could’ve done differently? I’m wondering if possibly it wasn’t assembled properly with wiring on the doors or something to that effect.

I have also hooked it up to my LG app and I’ve run the LG full diagnostics on it and the diagnostics say there’s nothing wrong with the unit. It is not even cooling one bit, the lights are on. I hear a motor kick on and it’s set for 37° in the fridge and 0° in the freezer.

Does anybody have an idea of what I might be able to do? It’s going to be almost 2 weeks before LG can have somebody come out and look at this and a week before and installer can come make sure that it was installed properly.