Hi, I am Dhanam, Independent Advisor here to work with you on this issue.

I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

In the search box on the taskbar, type services, then select it from the results.

Or

Start - Windows administrative tools -Services

Select each of the following services, right-click, and then select Restart or refresh :

Windows Audio

Windows Audio Endpoint Builder

Remote Procedure Call (RPC)

Uninstall your audio driver and Restart

In the search box on the taskbar, type device manager, then select it from the results.

Select the arrow next to Sound, video, and game controllers to expand it.

Right-click the listing for your sound card or audio device, select Uninstall device, select the Delete the driver software for this device check box, and then select Uninstall.

Uninstall all Audio drivers under Sound, video, and game controllers.

Restart your PC.

Note: Be sure to save documents and any other current work before you restart.

After this restart, Windows will automatically reinstall your audio driver and your issue will be fixed.

This is a public user-to-user support forum. I'm a user like you helping other users. I do not work for Microsoft and cannot access any user accounts.

I hope this can help you. If this still can't solve your problem, just let me know and I'll do my best to try to help you.

Regards,

Dhanam,

Independent Advisor.