I have windows 11. It had a green screen error this morning but after that it restarted and I went about my day. Like an hour ago I tried plugging in the USB for the mouse and keyboard and it’s not working. I changed their batteries and then I tried using a wired mouse and that won’t work either.
I have updated my windows , I also reinstalled the HID mouse drivers and it still won’t work. Any ideas ?
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Thank you for your response! I went in to look at the drivers and it didn't give me the option to update the driver (it was greyed out) and everything indicated that the device was working properly. So I unplugged the usb receiver again, took the batteries out and put them back in, turned the keyboard off and back on and it just started working! So whatever of those repeated steps seemed to work the second time.
Hi, and thanks for reaching out. I am Zainab, an Independent Advisor and a Windows user like you. I'll be happy to help you out today.
I understand how important it is for you to resolve the issue with your Logitech keyboard, nothing to worry I will do my best to help you out.
Windows is designed to be compatible with the majority of devices. This issue normally happens when a certain update changes your driver, it may result in a faulty or not compatible driver preventing it to run a certain device. To fix this we can roll back the keyboard driver to make sure it is compatible with your PC.
Kindly follow these steps:
-Please press the Windows key and X on your keyboard and select Device Manager
-Select the arrow next to Keyboards to expand it
-Please right-click on the Logitech keyboard driver
-Select Update driver
-Then select Browse my computer for drivers
-Choose Let me pick from a list of device drivers on my computer
-You'll see a list of pre-installed drivers > Select the first driver on the list and click on Next
I hope the above information helps. Please let me know how it goes.
Best Regards,
Zainab.
If the keyboard and mouse are seperate then follow these steps:
- Change the port the USB is plugged into.
If the keyboard and mouse came together or that previous step didn’t work, try these steps: - Check the batteries in the keyboard.
- If that doesn’t work, it may be a driver issue. You can fix this by reinstalling the driver. Click the "Start" button and then click "Control Panel" followed by "Device Manager." Double-click the keyboard device and then click the "Driver" tab. Click "Update Driver" to update your keyboard's driver. Windows will search for and install the best version of your driver. If none are found then you can go to Logitech Support to download and install the driver for your specific wireless keyboard. Reboot the computer after installing and your wireless keyboard should be reset and fully working again.
If you are trying to use a K270 keyboard with a Unifying receiver it will not work because it is NOT compatible with the Unifying system. Check it out, you will not find the Unifying logo on the K270. These are being sold on Amazon as Unifying and it is a scam that Amazon is doing NOTHING about!
Given the new details, this looks to be a case of USB 3 interference in the 2.4 GHz band.
From Intel's note on USB 3.0 Radio Frequency Interference on 2.4 GHz Devices (page links to the full PDF download):
The purpose of this document is to create an awareness of radio frequency interference to wireless devices operating in the 2.4 GHz ISM band as a result of certain USB 3.0 devices and cables. [...] The 2.4 GHz ISM band is a widely used unlicensed radio frequency band for devices such as wireless routers, as well as wireless PC peripherals such as a mouse or keyboard.
Among recommendations to mitigate the issue, posted in a Logitech wiki at Potential USB 3.0 interference:
If your PC has multiple USB 2.0 connectors available, separate your USB 3.0 and USB 2.0 receivers by as much distance as possible. For example, if your PC has a choice of USB 2.0 connectors, use the one on the opposite side of the PC from the USB 3.0 connector.
Position your USB 2.0 receiver as close as possible to your wireless peripheral (mouse, keyboard, headphones, etc.).
Use a standard, USB-adapter cable to position your USB 2.0 wireless receiver as far away as possible from your USB 3.0 connector.
The last one might be the best one to try in the case of a docking station, where space between USB connectors is usually tight.
USB 3.0 has been interfering. I disconnected the mass storage device adapter connected to the USB 3.0 back plane and now I have no problems with my wireless keyboard and mouse.