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ABOUT US | Maison Tess. account icon arrow-left-long icon arrow-left icon arrow-right-long icon arrow-right icon bag-outline icon bag icon cart-outline icon cart icon chevron-left icon chevron-right icon cross-circle icon cross icon expand-less-solid icon expand-less icon expand-more-solid icon expand-more icon facebook-square icon facebook icon go... ogle-plus icon instagram icon kickstarter icon layout-collage icon layout-columns icon layout-grid icon layout-list icon link icon Lock icon mail icon menu icon minus-circle-outline icon minus-circle icon minus icon payment-american_express icon Artboard 1 payment-cirrus icon payment-diners_club icon payment-discover icon payment-google icon payment-interac icon payment-maestro icon payment-master icon payment-paypal icon payment-shopifypay payment-stripe icon payment-visa icon pinterest-circle icon pinterest icon play-circle-fill icon play-circle-outline icon plus-circle-outline icon plus-circle icon plus icon rss icon search icon Shopify logo shopify icon snapchat icon trip-advisor icon tumblr icon twitter icon vimeo icon vine icon yelp icon youtube iconRead More
Hi All,
I purchase a duvet cover from Maison Tess a little while ago as a gift. The gift receiver (after the 30 day return policy) opened the cover to test it out and found the dimensions were off from their website. 6" longer in both directions.
Extended customer service emails said they cannot be returned after the 30 day policy, and that they had updated their sizing charts a little while ago - even though online they're still the same dimensions as when I bought them.
Any advice on how to handle a scenario when a product you purchase is not as described on their website?
As a side note - their customer service is absolutely terrible. Strongly suggest staying away from them.