Chat does not work. There is no phone number listed on the entire internet that I can find....I swear I used to at least be able to call the corporate office back before 2020. I tried to email them and the website glitched out.....I just want to order a UniFi Dream Router and not pay $100 extra on Amazon.
I recently bought a PC and Build in person at microcenter Brooklyn and was told it would likely be ready same day for pickup. I never heard back from the store. That's fine, it wasnt a rush, however it has now been days and still no word so I thought I would check on the order status.
No store phone number
Contact your store on their website keeps erroring out
Contact your store email keeps erroring out
The live chat on the website does not work
There is no where to enter the order reference to check (unless I have missed it)
It is absolutely insane that the store is apparently uncontactable. I am open to the idea that I am a dumbass and have simply missed something (please let me know if that is the case), but otherwise - what the fuck? How can any modern business, especially a tech company, be this bad at customer support?
Whats extra funny is - when I bought the PC I was offered a warranty (which I didn't take) that was upsold on the basis of "Yes, the parts come with manufacturer warranties but it would be easy to go through us" - lol.
EDIT/Update: Thanks to a Hero in the comments I got through to a global number that was able to reach out to the store and my PC is ready for pickup. I asked them about the situation specifically the lack of phone numbers/unclickable chat options/and erroring email forms - they stated that because the in store personel work on commission there were issues with employees getting stuck on the phone instead of being able to help those in front of them. Because of this the contact options had been "taken down" and this global number had been made . . . though aparently not listed anywhere.
Honnestly, protecting your employee's from endless calls so they can earn their commissions by making a global support number would be great except - simply disabling the contact stuff on your website and not listing that global number... is pretty fucking embarassing as far as customer service goes.
So much negativity gets spread on the internet. Wanted to take a moment to give props to Micro Center. I found a refurb Gigabyte AMD Radeon RX 7600 for $200 on their site. Perfect for my budget build. Ordered it last night for in-store pickup as soon as I saw it. I see a missed call from them this morning. I figured they were going to tell me they couldn't find the item. I call them back and get patched through to the person who contacted me from the store very quickly. Sure enough, he tells me they don't have it. I say, it's okay, just cancel the order.
"Do you not want a new one for the same price?"
Because of store error in their stock, I now have a new $300 card waiting for me at the store for the $200 price.
Just a rare instance these days of calling customer service, getting through to someone very quickly, and them volunteering to make good on an error on their part without even asking. I almost feel bad, but I have been a loyal customer and will continue to be.