Dear John,

Thanks for the help. I tried every method, and none of them worked. The 3rd method (**Please try to run SFC and DISM to check for any system errors and corrupted files.) did not even happen because it said I needed elevated permissions to run DISM. Do you have any other methods I could try to resolve this issue? I really need access to the Microsoft Store for my email amongst other things.

Kind Regards,

Ahmad

Hi Mount Derick,

Thanks for reaching out to Microsoft Q&A!

I understand how frustrating it can be when the Microsoft Store or Windows Update fails to work properly. Here are some methods to fix update issues that you can try:

1 - Update via Microsoft Store itself:

• Open Microsoft Store > Click your profile picture
• Select Downloads and updates > Click Get updates
• Or click the Library icon > Get updates.
• If the Store has an update, it will install automatically.

2 - Force update

• Open Windows PowerShell as Administrator
• Run this command: Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
• Restart your computer and try opening the Store again.

3 - Reset Microsoft Store cache

• Press Win + R > type wsreset.exe > Enter
• Wait for the prompt to run automatically
• The Store will reopen, try updating again

4 - Run the built-in troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters
• Select Windows Update > Run the troubleshooter.

5 - Reset Windows Update components

• Open Command Prompt as Administrator
• Run the following prompts one by one
  • net stop wuauserv
  • net stop bits
  • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  • ren C:\Windows\System32\catroot2 catroot2.old
  • net start wuauserv
  • net start bits
• Then try updating again

If the issue persists, it could be very helpful for further analysis if you can provide additional information, such as specific error codes, the behaviors like if you're seeing a blank screen or crash when updating. Please understand that our initial reply may not immediately resolve the issue. However, with your help and more information, we can work together to find a solution.

If this reply is helpful, please click "Accept Answer" and kindly upvote it to assist others who might face similar problem. If the issue persists or you have extra questions, please click "Comment" instead.

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the store will not open at all it tells me that i have lost my Wi-Fi and its not hooked up an i am on it and my Wi-Fi is

working fine i have tried every and i can not get it to work