Close to tears writing this one. Was having an issue with One Drive when I decided to log out of the MS Teams site. Found out I couldn't log in again. Account is fine and functional in other MS apps (Outlook, Teams app, etc.) but opening the site defaults into my personal email and won't let me log into the account my school provided me with. Attempting to sign in only gets me "That Microsoft account doesn't exist. Enter a different account or get a new one."
Even signing into the site from MS 365 and other MS apps with my school account is no use, just prompts me into signing in before defaulting again. At my wits end, in dire need of help.
Videos
I can't seem to find where should I download the Work or School version of Teams. Does anyone know where could I find it?
Here are the things that I exactly did:
Tried to download Teams on this website
https://www.microsoft.com/en-us/microsoft-teams/download-app
Then tried to log in using my work email but I got a message saying "You can't sign in here with a work or school account. Use your personal account instead."
There's a button that redirects me to the same website earlier
But I'm not seeing any options to download the Work or School version.
Hello ThomasPMoore, Good day!Thank you for posting to Microsoft Community. We are happy to help you.We are looking into your situation, we will update the thread shortly.Appreciate your patience and understanding and thank you for your time and cooperation.Sincerely,Eben Ezer Tres | Microsoft Community Moderator
Hello ThomasPMoore,
Thank you for sharing such information with us. We will highly appreciate your kind cooperation and patience in our forum community.
- Based on your mentioned description, at initial stage could you please provide us detailed steps screenshot with error message to understand particular situation?
-First try to sign into your Microsoft teams online version to check if you are facing the issue as well. https://teams.microsoft.com
- May I please know what operating system you are using Windows 10 / Windows 11 / any other?
- I assumes that you are using Teams application on Windows 10, at once please kindly re-set Teams application via clearing Teams cache and try to see if it gives any kind of result or not.
- Fully close Microsoft Teams
- Press Windows + R keys > type %appdata%\Microsoft and click OK
- Find the Teams folder, then right click it and select Delete.
- Relaunch Microsoft Teams.
- On the other hand, if you have added Work email account under Windows Settings option, please kindly try to remove and add again.
- Exit the MS Team app. (Right-click the team icon at the taskbar > select quit).
- Go to Windows settings (Press Windows key + I) > Accounts
- Select "Access Work and School" > Select old work account > Click Disconnect
- Sign out and Sign in again, after that see the result scenario or situation.
- Please kindly clear Teams credentials from the Credential Manager to check the result.
- Click Windows Start > Control Panel > User Accounts > Credential Manager.
Note: if View by is set to Category, click user accounts first, and then click Credential Manager.
- Select the Windows Credentials option. Locate the set of credentials that has either Microsoft Teams in the name and then expand the corresponding folder.
- Click Remove from Vault (depending on which version of Windows you are running).
Meanwhile, if I misunderstood anything wrong, please kindly feel free to correct us. Please feel free to provide us some brief screenshot information and above requested information or affected email address in this private message for privacy and to understand particular scenario or situation.
Below are the steps to open private message: To View private messages option > click on Profile Picture at top of the right side > Select My Profile option.
We look forward to your response. This requested information will help us to narrow down the scenario and find the right troubleshooting. We will keep assist you based on the information you will provide. I sincerely appreciate your patience and cooperation. Sincerely,Eben MSFT | Microsoft Community Moderator
I’ve had so many issues with teams and joining as an external its beyond ridiculous for something that should be simple.
Had the same issue where it constantly asked me to join using a work account and not my personal.
I’ve deleted and created new accounts, used different browsers, deleted the teams app from mac. Gone on forums to check which type of account and app i need. Tried the desktop ones (mac) deleted hidden files using terminal.
It’s completely nuts.
I can’t believe im saying this but webex was easier and more reliable to use!
Hi Mark,
Thanks for contacting us and sorry for the inconveniences,
- Check your Windows settings and make sure you are not signed in with a work or school account. To do this, go to Settings > Accounts > Access work or school and remove any accounts that are not your personal one.
- Clear your Teams cache and credentials by deleting the Teams folder in %appdata%\Microsoft and removing any entries that start with MicrosoftAccount:user= in the Credential Manager.
- Use a different browser to join the meeting with your personal account.
-Use an incognito window to join the meeting with your personal account.
Let me know if this helps or if you need further assistance.
Regards, Sola
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Kindly note that this is a user to user forum, we are users helping other users, we aren't Microsoft employee neither are we Microsoft agents.
Dear respected Dominique Creppel,
Good day! Thank you for posting to Microsoft Community. We are happy to help you.
I’m sorry you’re having a problem but based on your description we can work together to resolve it.
For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.
As per your description, firstly, may I know you OS? are you using Windows OS or Mac OS? for our reference, so we can understand your exact scenario and provide our suggestion in a productive manner, perhaps some related screenshots will be helpful.
Also, could you please confirm, if you install Office 365 Suite via go to www.Office.com and use your school credential, does the Microsoft Team app not installed with others Office 365 apps?
If you are using Windows OS, then there are actually two different versions of the desktop app, so download and install the correct one. Please make sure that you are signing in to the Teams for work/school version on your device.
Try:
- uninstall teams.
- install teams (see https://go.microsoft.com/fwlink/p/?LinkID=2187327&clcid=0x809).
Choose correct "type" of install.
Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.
I'm sorry and I apologize for that.
Appreciate your patience and understanding and thank you for your time and cooperation.
Sincerely,
Waqas Muhammad
Hi respected Dominique Creppel,
I'm writing a follow up this case, and I haven’t received any information from you, may I know have you checked reply? Feel free to post back if you need further assistance.
Have a good day and stay safe
Sincerely,
Waqas Muhammad
The work and school option is not available. Where did the download link go. It just takes me to scan a QR code for Teams on my phone.
Thank you,
Claudia
Dear Timothy,
Good day! Thank you for posting to Microsoft Community. We are happy to assist you.
You can download the Teams desktop app for work or school accounts from the Microsoft Teams website. Simply go to Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams and select the appropriate version for your operating system. Once downloaded, you can sign in with your work or school account credentials to access your Teams account.
I hope the information helps! If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated. Thanks for your precious time. Have a nice day.Sincerely,Sherry | Microsoft Community Moderator