Hi all,
I was hoping to engage Sophos support directly but after spending 5 minutes navigating the various sites there wasn't really any easy option and given I'm not a paying customer for my home setup so i wasn't expecting much anyway.
On this site, https://my.sophos.com.
- Account logins don't work at all, i've not been able to login once- I've now got 3 Sophos accounts because the only way to get what i wanted without signing in was to create a new account- Password Reset has not worked for any of these accounts. I am able to receive the pin code via email, but once authenticating the codes the site gives an error no matter what password i use. Changing browser or using incognito mode does not help
I suspect this has been an ongoing issue as i recall some months ago running into the same issue, banging my head against the wall and giving up.
I use Sophos both at work and at home and after my recent experience I'm honestly quite disappointment and have started to look at alternatives in the market. The issues i've encountered seem quite serious and I'm bewildered that they haven't been reported/rectified in some time.
Videos
So my school's wifi password changed, so I asked the IT people for the new password, and instead of just giving it to me two IT dudes came over and took my computer for like an hour, and kept randomly asking me to put in my password for them, open my emails for them, etc... I think one of them mumbled something about security or anti virus? Then they finally give my computer back and yay, I have wifi again, but I also have something called Sophos Home installed? So I did some research because it all seemed very strange (they did this to a few of my friends who asked for the wifi pw, too) and apparently It is anti-virus software, but they can also monitor my search history and stuff now? Exactly what can they see? My google searches? The websites I visit? My actual computer screen? Someone please tell me! This whole situation just makes me feel uncomfortable because they knew It was my personal computer and they didn't explain anything to me, and I don't like the idea of everything I do being monitored. Can they see I'm typing this Reddit post out right now? Uh. so yeah. just some explanation as to how much control these IT people have over my computer, and exactly what activity they are monitoring would be really appreciated. (: