reddit.com › r › NuPhy › comments › 1881op9 › nuphy_air75_v2_via_connection_issues

If anyone is here a year later - I switched JSON number from 3266 to 3265 and it works perfectly Answer from DeithWX on reddit.com

NuPhy

nuphy.com › pages › via-usage-guide-for-nuphy-keyboards

VIA Usage Guide for NuPhy Keyboards

Note: We are in the process of getting our code submission to enable auto-detection by the VIA Configurator merged into the official branch. This page will be updated once we receive new information. 1. Connect your device with the provided USB cable to the keyboard, which should be set to the wired mode, then go to VIA’s official online configurator at usevia.app with a Chromium-based browser.

reddit.com › r/nuphy › field75 users "device not detected" in field console fix

r/NuPhy on Reddit: Field75 users "Device Not Detected" in Field Console FIX

August 7, 2023 -

After a short search I ran into a handful of other users that had issues such as I did, you download the Field Console and your board is not detected within it. Users have said to use the "software updater" etc etc, no clue what that is. Even if the device / programs say that your board is fully up to date with the latest firmware use the steps below and the Field Console and board will be "updated" and will work.

Here's the fix:

Make sure your keyboard is hooked up to a USB cable and switched to USB. Make sure that you have the Field Console already installed, assuming you already do.
Navigate to the Firmware page on their website and choose your board, in our case "Field75" here's the direct link to the firmware page: https://nuphy.com/pages/firmwares here is a direct link to the Field 75 - Firmware Updater program if you want to go straight to it: https://drive.google.com/u/0/uc?id=12CsG55U2NDUg8iBaQ6OCi-cpubvjkCmr&export=download
After you download the firmware it should pop up with a little black rectangular vertical box / program, on the bottom right of the box I believe it says Update Device - click that and wait for a handful of seconds, after it runs it should automatically open the Field Console and perform another automatic update and then hit okay.

4) Field Console now works.

Top answer

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Another hint, if you're still getting "Device Not Detected", make sure you don't have the 2.4GHz adapter plugged into the computer - it prevents the computer from detecting the USB keyboard (even if it is plugged into a USB port and the keyboard is set to USB)

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Thank you so much, this worked great!!

reddit.com › r/nuphy › nuphy air75 v2 via connection issues?

r/NuPhy on Reddit: Nuphy Air75 v2 VIA connection issues?

December 1, 2023 -

Just bought and set up a new Air75 v2 and am trying to remap some keys with VIA. I have the keyboard plugged into my computer to one of the USB 3.0 ports on the motherboard and when I click authorize device on the web app, it shows up in the selection but then doesnt connect after pressing 'connect.'

Has anyone else had this issue or have any ideas to fix it?

Top answer

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NVM I figured it out, but leaving this thread here if anyone else has problems with it. What you have to do is go to this URL ( https://nuphy.com/pages/json-files-for-nuphy-keyboards ) and download the JSON package for your keyboard, and unzip it somewhere to your PC. Then go to VIA, open the configurator, go to the settings tab and enable "show design tab" Then go to this design tab (the paintbrush), click "load" next to "load draft definition" and select the windows JSON file in the parent folder of the extracted files (or the mac one in the folder I guess if youre using mac) to load it into VIA. Then you can click over to the configurator tab and it should be ready to go. Hope this helps someone!

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I found this on another thread and it worked! https://www.reddit.com/r/NuPhy/comments/1g4ejrn/comment/mlhczgv/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button jaseeey • 5mo ago I just received my NuPhy Air96 V2 today and was having this exact problem, where nothing would show on the "Configure" tab when using the JSON file downloaded from the website. I thought maybe this was a Linux problem, as udev rules usually cause a problem for this kind of thing, but I was also having the same problem on Windows. After digging around, I noticed that the "productId" value within the JSON file was set as "0x3266", but my system was reading "0x3265" from the hardware when connected via USB cable. I modified this value in the JSON file, just using a plaintext editor, reloaded the JSON file within VIA and everything started working flawlessly! Hopefully this saves some time for anyone else with the same problem, or at least eliminates one step for debugging :)

NuPhy

nuphy.com › pages › nuphy-firmwares

NuPhy Firmwares

(Updated: April 26, 2023) Halo65 firmware has been upgraded from v1.0.1 to v1.0.2, fixing the issue that the symbols cannot be output by pressing the shift+number row. (Updated: April 21, 2023) Halo96 firmware has been upgraded from v1.0.1 to v1.0.2, fixing the issue of console detection failure.

GitHub

github.com › the-via › releases › issues › 290

VIA is *stopped* working for NuPhy Air 75 0 · Issue #290 · the-via/releases

May 5, 2024 - I bought a Nuphy Aiir75 V2 in Jan or Feb. I used VIA to update the keyboard mapping using the specified JSON file. Since March I have tried to use the VIA app. It recognizes the keyboard to authori...

Published May 05, 2024

Nuphy

nuphy.io › en-US › nuPhyCollege

IO Manual

When "Gaming Optimization" is turned on, the program will detect the voltage of all axis bodies when they touch the bottom, dynamically adjust their key stroke range, and avoid problems such as disconnection and non triggering. Due to the keyboard reporting actions being too fast, some computers with insufficient performance may not be able to recognize all pressed keys or may miss recognizing pressed keys.

Nuphy

nuphy.io › en-US › commonProblem

Common Questions

If the keyboard does not automatically trigger/disconnect/fail to trigger during use, it indicates that there is no problem with the keyboard. If there is always a little orange/yellow displayed, it may indicate that the shaft body has been hot plugged in. When it needs to be plugged in, the shaft body should be unplugged and reconnected after power failure. Then power on and click 'recalibrate', press and hold this button multiple times with normal force until it turns green again on the screen. When it is found in the "Press Detection" that the button cannot be touched to the bottom, first adjust the "Trigger Key Range" to the highest, and test whether the button can be triggered in the input box of any software.

GitHub

github.com › the-via › app › issues › 246

Unable to configure Nuphy Air75 V2 · Issue #246 · the-via/app

May 16, 2024 - I have enabled Design tab in settings, loaded the correct JSON file from Nuphy website and connected my keyboard in the pop-up window. Keyboard is visible in Key Tester tab but still not visible in Configure tab.

Published May 16, 2024

reddit.com › r/nuphy › nuphy air60he broke

r/NuPhy on Reddit: Nuphy Air60HE broke

January 29, 2024 -

Hello everyone, I received my keyboard three days ago, and it worked well until I was on the Nuphy.io website and apparently switched modes too quickly. Since then, there’s been no RGB and no key recognition. I’ve actually tried everything: different operating systems, devices, cables, and software. Now, my Windows recognizes what the device is, but neither my Linux nor the QMK nor the Nuphy software does. The reset button didn’t really change anything either. However, I made the mistake of damaging the QC label because I couldn’t find the reset button, so I assume I can forget about returning it. I have already contacted customer service, but I don’t expect them to be able to help me remotely. I would appreciate any help from anyone who has had similar experiences or has any ideas. (excuse the very bad picture)

Top answer

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Did you manage to solve the problem? How has it been working?

2 of 5

has it been solved alreadyM same problem

Find elsewhere

Google Bing Mojeek

Linux Mint Forums

forums.linuxmint.com › board index › main edition support › hardware support

Bluetooth pairing with keyboard Nuphy Air75 not working - Linux Mint Forums

Hi! When connecting via Bluetooth, the keyboard asks for a passkey. The problem is that it immediately disappears and I don’t have time to react to this action. I recorded a gif to make it clear what is happening. https://gifyu.com/image/SUPLY The keyboard connects, but does not pair.

Manuals+

manuals.plus › home › nuphy › nuphy keyboard faq: connectivity, performance, and battery

NuPhy Keyboard FAQ: Connectivity, Performance, and Battery

November 3, 2025 - Try pairing again with the instructions provided in step 3 and 4 of Q3. Make sure your battery level hasn't dropped too low. If the battery is well charged, try hot-swapping out the problematic switch and swap in a replacement switch.

reddit.com › r/nuphy › can someone help me understand why via configurator is unable to detect my keyboard?

r/NuPhy on Reddit: Can someone help me understand why VIA configurator is unable to detect my keyboard?

December 16, 2024 -

Needless to say, I am connected via USB in wired mode.

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Had the exact same problem yesterday. Here’s what you need to do: 1.) download QMK installer from GitHub, link should be on nuphys site (if you’re on Mac get the one that ends in .pkg) 2.) go to the firmware page on nuphys site, find the newest firmware for air 75, download the firmware for the device and the dongle, you will need both. 3.) when you open QMK select “open” next to the file path, find the firmware for the air 75 that you downloaded and hit “open” 4.) make sure the device is wired in and on wired mode, hold esc, unplug usb c and replug in while holding esc down the entire time, a new yellow line of code should appear in the application. From there you can flash it, and then add the dongle firmware. The first time I attempted this is totally bricked my air 96, it’s a pain in the ass

2 of 7

Use Google chrome or edge

reddit.com › r/nuphy › keyboard died after firmware update failed (air75 v3 and nuphy io 2.0)

r/NuPhy on Reddit: Keyboard died after firmware update failed (Air75 v3 and Nuphy IO 2.0)

May 1, 2025 -

I received my Air75 v3 a few days ago and it promptly died yesterday after I attempted to update the firmware. :( I sent an e-mail to Nuphy's support and while they did reply within a few hours and did provided a zip file with a repair patch. I have downloaded and unzipped the file packet for Mac and read the instructions. However I have not fixed my keyboard yet because the instructions to install the patch via the terminal on Mac were vague and confusing. I'm still waiting for clarification. :/

If any Mac users could help me figure it out in the meantime, I'd be extremely thankful.

Here's a copy of the link they sent via email.

Top answer

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Update: After some back and forth with support, they eventually did provide instructions on how to get to the unzipped directory via the terminal. You type in the following: cd [file path] Example: cd /users/hazel/desktop/air75v3/mac/mac_flash The file path will always start with "/users/[login name]" on a Mac. It's easiest if you save the unzipped folder to the desktop or the downloads folder. Once you have types in the file path in the terminal, follow the rest of the instructions in the word doc located within the unzipped folder (steps 2 - 4) as normal. Sidenote: I was able to follow the process and get the script to execute as described, but it failed to revive my keyboard. It's still borked. :( I sent a follow up email to support to ask about options for a resolution but probably won't hear anything for at least 3 days according to their auto-reply. I've already repacked my keyboard in preparation to return it. I will continue to update in this thread as things progress.

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I think I saw a post here of someone who had he's keyboard bricked as well and was able to revive it using windows. Edit: Try installing Nuphy.io on windows and update from there.

DEV Community

dev.to › kkoziarski › nuphy-air75-v2-firmware-upgrade-troubleshooting-4fdi

NuPhy Air75 V2 - firmware upgrade & troubleshooting - DEV Community

December 22, 2024 - Solution: There is a reset button under the CAPS key. If you press it and reconnect the USB-C cable, it will go into bootloader mode. Then open QMK Toolbox and flash the new firmware from the Nuphy website.

reddit.com › r/nuphy › whats going on with nuphy.io??

r/NuPhy on Reddit: Whats going on with nuphy.io??

July 29, 2025 -

Going on a bit of a rant here, but what is going on with nuphy.io? I just booted into windows because for some reason it wont work on Linux (wich is bad but i get it, no1 uses Linux anyway), but apparently i cant set my keyboard to static anymore???? Its 2025, i paid >150 euros for a keyboard and i cant make the lights stay on? That shit used to work in 2013 on a cheap razer keyboard! On top of that, after recalibrating my perfectly fine keyboard (because surely that cant hurt right?) the S key is now borked, and after rebooting (i thought maybe some windows quirk?) i successfully locked myself out of my pc.

Listen Nuphy, as much as i love the scifi design of my Field 75HE and the keys and all, you HAVE to step up your software game

Top answer

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Not sure why yours wouldn't show up, but it's there for me on my Kick75 on both NuPhyIO v1 and 2... (I'd post images, but this sub doesn't allow it...) Also, it's working just fine on Linux. I used it just now on Brave. Have you got the permissions set up right? You have to do the same fix that's required for VIA to work.

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So apparently we now use this URL: https://drive.nuphy.io/

reddit.com › r/nuphy › issues with nuphy.io?

r/NuPhy on Reddit: Issues with Nuphy.io?

February 6, 2025 -

Hello everyone,

Just received my new Air 60HE and i seem to be having issues connecting to Nuphy.io. Every time go to the page through links on the website or even try to enter the address manually (Have tried Chrome, Brave and Edge) i get the following error message:

"Application error: a client-side exception has occurred (see the browser console for more information)."

Has anyone else had this issue or found a solution?

TY in advance.

Top answer

1 of 4

Are you using v2 or v1? My Air 75HE errored on v2 but worked on v1. Put a /v1/ at the end of the address and see if it works. drive.nuphy.io/v1/

2 of 4

Not having an issue connecting to Nuphy.io, but in the software it detects gateron jade gaming switches, when my board is gateron jade pros. I tested all the switches in the software and the hall effects functions (rapid trigger, socd, etc...) and they work so I'm too scared to try to fix it and actually break something.

GitHub

github.com › the-via › releases › issues › 280

VIA not working for Nuphy air60 V2 · Issue #280 · the-via/releases

December 18, 2023 - VIA-3.0.0 is detecting my keyboard just fine (it says "NUPHY AIR60 V2" at the top right).

Published Dec 18, 2023

reddit.com › r/nuphy › how to use the keyboard software?

r/NuPhy on Reddit: How to use the keyboard software?

November 1, 2024 -

Keyboard is Field 75. I know the software is web based. This is the only website that I can find from a youtube video and it doesn't work for me.

https://nuphy.io/#/

This is what I'm seeing and if I click the button it doesn't do anything. Yes the keyboard is connected. Is there another site to access the software or something? The keyboard is fully functioning otherwise.

blog.keeb.io › keyboard-repair-case-56917-nuphy-halo75-2

Keyboard Repair Case #56917 (NuPhy Halo75)

February 13, 2025 - One thing I noticed when pressing the non-working keys was that the RGB backlight would still light up underneath the key when pressed. ... That told me that those keys were fine, and it must be some firmware-related issue. Luckily, the manual for the keyboard was included in the package, and from taking a look at it, it was pretty easy to tell why there were clusters of keys not working in the key tester.

NuPhy

nuphy.com › pages › nuphy-console

NuPhy Console

NuPhy Console V1.0.3(Win) for Air60, Air75, Halo65, Halo75, Halo96, Air96 · What's Included in this Change: 1.Fixes the bug of unintended F1/F2 media key function swaps after F row key reassignments. 2.Fixes the bug of F row keys not responding to Fn modifier key/Fn+Tab+F combo correctly, after key reassignments.