I've got a Plantronics Blackwire 5220 headset over here that I've owned for a few years now. I really like it except for one ongoing issue. If I use it on my Windows 10 gaming laptop for playing any video games (like, say, Battlefield 2042), it'll randomly cut out and the audio switches to coming out of my laptop's speaker. Then, after maybe 15-20 seconds, it switches back to the headset again.

It seems like an issue where the driver can't keep up with all the audio or something, because it only drops out like this after I've already been playing a game for a little while and seems like it happens when a lot of action is happening in the game.

I've upgraded the Poly Lens software to the most recent version and flashed the headset's firmware to the latest it offered for it. But the issue still continues.

So I've got a Dell Precision 5570 laptop, and a Plantronics Savi 8210 headset (connected via USB, not BT). This used to work fantastically well, but recently I was "upgraded" to Windows 11 by our IT department (I'm in IT too, but I'm a network guy). Sadly they don't have any idea what's causing my issues, so I'm hoping that maybe someone here has an idea.

I've got two issues happening now. First of all, when I'm using my headset in Teams, and any other sound plays (like a new mail notification, for instance), the headset audio will cut completely out for a couple of seconds. This happens even when the headset is not configured as the default sound device - my dock's line out is. I'm not sure why playing a sound on a completely different device should cause my headset to cut out, but it has been ever since the upgrade.

The other issue is that the headset will sometimes just quit working. It still shows up, but Teams, WebEx, Zoom - none of them are able to hear any audio from the mic, and any sound output to the thing doesn't play. (Teams says "We can't connect to your audio device. Restart your computer and join again.") This will frequently happen in the middle of a call. Sometimes if I fiddle with the default sound device in Windows, it'll start working again, and other times I have to reboot.

I've read about other folks having the second issue with Windows 11, but unfortunately I haven't found any solutions. Anyone have any idea? This is driving me nuts, and making WfH nearly impossible. Thanks!