Hi Clyde,
I'm Paul, a Microsoft Community Member. I hope I can help you with your concern.
- Start >Settings>Devices
- Turn Bluetooth on
- Click Add Bluetooth or other devices
4..Choose the kind of device you want to add
- Turn on Bluetooth headset
- Your PC will discover your device to pair
- Select when device is discovered
- Click Pair
I hope this helps. Feel free to ask back any questions and keep me posted.
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Plantronics (Poly/HP) Voyager UC headsetnot working with Windows 11 PC
Poly BT600/700 with non UC bluetooth headphone
Videos
Hello Aaron,
I have a Poly 4310 UC headset that has also ceased working or being recognized by Teams or Windows 11 System > Sound in the last week. I have now wasted hours trying to fix this to NO avail. I have been trying to use this headset - which works fine with my Android phone and other computers (including a Surface Laptop 5) via Bluetooth. In this case, I am trying to get this working on my (brand new) Dell Precision 5490 - all drivers are up to date. Initially, the headset did work intermittently, but started to only be recognized as a Bluetooth LE device :
As you can see, I can 'connect' to the headset, but it does NOT appear in any of the Windows Audio/Sound settings :
What I have discovered (hint in the above) is that if I use my BT700 USB dongle -- the headset works fine! What doesn't work is trying to use the exact same headset directly via Bluetooth.
Digging into this further, I've discovered that the BT700 USB dongle has a very recent driver :
...whereas the Poly 4310 UC driver is somewhat ancient :
I have NO idea if this ancient driver or Windows picking this up as a "LE" and not a 'named' Poly device is the issue, but I can tell you this is SUPER frustrating! As I said, this headset seems to work just fine on my phone and other devices.
Hello, JSal_200
Welcome to the Microsoft community.
Thank you for your feedback. Since only Teams is working properly, it may be some driver or compatibility issue. Here are some troubleshooting options.
- Update your Windows system to the latest version, or if you are already on the latest version, try uninstalling the update. Open Settings, windows update, update history.
- Check and update the driver of Plantronics headset, go to your device official website to update the audio and bluetooth driver.
- Open Control Panel, Hardware and Sound, find your headset, make sure it is set as default playback device. If it is already the default playback device, press Win+X to open Device Manager, find your headphone brand +handsfree, right click to disable it.
If the above steps don't work, try testing the headset on another device (e.g. cell phone) to rule out hardware issues. If the problem persists, you can try contacting Plantronics/Poly/HP customer support for further assistance.
I look forward to your feedback, which will help me pinpoint your issue.
Best wish
Aaron| Microsoft Community Support Specialist
Actually the answer goes more like: "user error; read the manual more carefully".
This Plantronics has a little button called "play" (directly at the beginning of the micro boom). This button is used to enable/disable transfer of audio input/output between headset and dongle.
After I figured that ... no more problems.
EDIT: checking the manual again I found that it is somehow misleading:
a) the button you have to press is the "call" button (the one with the phone icon next to it in the manual drawings)
b) the "play" button ... is actually the mute button on the boom
(I assume that "call" enables/disables the audio stream from your computer; whereas "play" might really "pause"/"play" when you are using Windows and media player ...)
Make sure the blue light on the USB dongle is lit, and make sure you heard the "PC Connected" message in the headset. If not, with your head set on, pull out the USB dongle, and reinsert it; wait until you hear, "PC Connected."
Repeatedly press the increase volume (+) button on your headset until the device says, "Volume Maximum."
Launch Pule Audio "Volume Control." On the Configuration tab, select Analog Mono Duplex for your Plantronix device.
On the Output Devices tab, make sure you've selected "All Output Devices" from the "Show" drop down.
Then, select the check mark next to your Plantronix device.
The port should be (default) Analog Output.
Now, right click on the Speaker icon in the Unity Indicator bar (Task Bar). Select "Sound Settings..." to open the Sound dialog window.
On the Output tab of the Sound dialog, select your Plantronix device.
Make sure the Output Volume slider is not muted.
You can then click the Test Sound button, and you should hear some test "staic" in your headset.