edit: after calling postnord twice and using like 10€ and using their whatsapp service, i FINALLY got my pin code and package. god i really did not like the service though.
i know this is a stupid question but i have a point. (Edit: i did say it was very stupid, and i’m going to try to get an electronic finnish esim from airalo)
i am trying to call postnord because i need to get a pin code for a package (a whole story). but when i call from my iphone, it either just listed like this: “0600 96616” or (with +358) “(0) 600 96616”
i called postnord with my android flip phone but got disconnected 3 minutes into the call. also i only have limited credits on there and i don’t know how they will charge my sim card (it’s prepaid).
so that’s why i want to ask how finns call postnord if they have an iphone. (PLEASE NOTE: atm i have an american phone number.) like do you guys just use the other methods?
also i contacted postnord through facebook and whatsapp and i’m just waiting. and i know i may seem impatient but i just need the pincode for my parcel locker, and i’m leaving finland very soon (sadly).
so please answer if you know!!
also, if possible, there is a postnord office in helsinki. is it possible to go there and just talk to them? or is it a corporate office? i feel like i just need to talk to someone in person rather than through messenger.
I needed to contact them about delivering my package 3 and a half hours away from my house, but every single form of contacting customer service has been cut off. Genuinely what the fuck do I do? How am I supposed to redirect my package to my house if I can’t even get through to customer service
I ordered a product from an online shop in Denmark two weeks ago. It was supposed to be delivered by PostNord. The day after ordering, it's in PostNord's possession. I can see via tracking that it arrived at the package center in my city. The problem is that it's been sitting there for two weeks now. In the meantime, I've ordered other things, also shipped with PostNord, and those arrived within 1-2 days.
I tried their website where they advertise that you can chat with their employees at a certain time, via their app. But when you get the app, you're just met with an AI bot that only answers generic questions. So it's a scam that you can chat with an employee. I've also been on hold on their hotline for over two hours, several times now, without getting through, and without knowing what place I have in the queue.
Does anyone have any advice on how to get help getting my package in a situation like this?