Their support is just not there like with other companies. We pay good money for this merchandise and get treated extremely poorly. I’m struggling myself with their support and pushing for a resolution harder than ever because it’s just not right.I’m very glad it’s not just me experiencing this level of poor service, do I have your permission to share this story with the consumer protections office as-well? It’ll be shared anonymous of your information but will reinforce the stance that California needs to intervene with their rights to do business if they won’t provide any reasonable level of support. Answer from kbdula on insider.razer.com
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Razer Support
mysupport.razer.com › app › answers › detail › a_id › 1358 › ~ › will-razer-stop-supporting-razer-synapse-2.0
Will Razer stop supporting Razer Synapse 2.0?
Razer Synapse 2 will continue to operate on existing PCs but cloud-related features will no longer be supported effective October 28, 2025.
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Reddit
reddit.com › r/razer › synapse 2 discontinued.
r/razer on Reddit: Synapse 2 discontinued.
October 3, 2025 -

What would i use instead of synapse 2 for my left handed razer mouse and my black widow full keyboard? I had issues setting up both of these when i origianlly got them but eventually i worked out the bugs, had them or a version of them for years.

Afaik the mouse isnt supported by ANYTHIGN OTHER than synapse 2. Am a wrong? i believe i tried to use synapse 3 and it didnt recognize my mouse and sometimes my keyboard. Both are at least a year or 2 old. (replaced my mosue with a multi button mouse of the same ilk and my keyboards have always been black widow edition green switches.)

The colors mostly work but lately havent been always cooperating. right now by keyboard and mouse are cycling colors rather than staying red like my pc does.

Any help or ideas appreciated. Been a loyal supporter of razer since i found out they have one of the only good left handed mice on the market, if not the only one ive ever found and i like their clicky keyboard switches.

thanks for ideas or info.

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Reddit
reddit.com › r/razer › rip to the synapse goat 😢
r/razer on Reddit: Rip to the Synapse goat 😢
May 27, 2025 -

I just received the news...I knew this day would eventually come...Synapse 2...end of support to the best Synapse Razer ever had 💯 My Kraken 7.1 V2's from 2016 are still my daily headset. 🙏

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Reddit
reddit.com › r/razer › razer synapse 2 discontinued, my device is now useless.
r/razer on Reddit: Razer Synapse 2 discontinued, my device is now useless.
July 15, 2025 -

Well this is depressing news, I have used my Orbweaver for over a decade now, I'm happy and comfortable with it.

But now that they have decided to discontinue SYnapse 2, it has become a paperweight.

I would still be able to usue it if the team at Razer who programmed it didn't decide to make Buttons 11 and 16 Capslock and Shift, instead of the more sane solution to make it Shift and CTRL by default. That was what my entire profile was, but now it's inaccessible. Synapse 3 doesn't support Orbweaver, so I can't port my profile to that, and Synapse 4, it is the same problem.

Shame.

use

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Razer Support
mysupport.razer.com › app › answers › detail › a_id › 3782 › ~ › razer-synapse-2.0-support-&-faqs
Razer Synapse 2.0 Support & FAQs
Razer Synapse 2 will continue to operate on existing PCs but cloud-related features will no longer be supported effective October 28, 2025.
Find elsewhere
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Razer Insider
insider.razer.com › razer-support-45 › synapse-2-0-profiles-and-macros-after-the-program-is-discontinued-79759
Synapse 2.0 Profiles And Macros After The Program Is Discontinued | Razer Insider
July 17, 2025 - Razer Support · Synapse 2.0 Profiles And Macros After The Program Is Discontinued · Question · Forum|Forum|4 months ago · July 17, 2025 · 0 replies · 16 views · D · DriverY2K · Insider Mini · It says that Profiles and Macros will be ...
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Reddit
reddit.com › r/razer › the death of synapse 2
r/razer on Reddit: The Death of Synapse 2
August 31, 2023 -

I have a hackintosh, and bought a Tartarus v2 a year and a bit ago specifically because my 2012 Mamba always worked fine with Synapse 2.0 (v 1.87). I thought that if I kept my system at Mac OS 10.14, everything would continue to work perfectly. Most days I've been in gaming heaven.

Then today, Synapse started to go haywire. Razer had brought out an update to Synapse 2.0 (v1.88) but the update can only be applied through Synapse 2.0, and can't be installed directly. Doing so crashes Synapse 2.0, which then re-starts and demands you update it.

Caught in it's failed update loop, the app would re-open and take top position on my desktop, making it impossible to do anything else other than futilely ask it to try updating again. I found there was no way to download the update directly, so I uninstalled the misbehaving software and got on the horn to Nvidia customer support.

Razer haven't supported Synapse 2.0 for Mac for a while, but now they have decided the best way to make money is to break the software they were't supporting, and us c**ts that bought hardware that requires it are s**t out of luck until they can come up with a replacement, or we go out and buy a new rig. They actually said that I shouldn't be worried, because the product could still be used in a generic way (the main 'generic way' to use a left-hand keyboard/joystick you can't map any of they keys on, is as a paperweight).

So if you reply, I'm looking for 2 things:
1 - an app for Mac that will support the Tartarus v2 (I'm creating a son file for Karibiner Elements that may let me use most of the keys - if anyone has any, please post a file so I can import it).

2 - the home address of the head of customer service for Razer, so I can take a s**t through his letterbox when I'm next in the neighbourhood.

They should put a new motto under their logo.
Razer: "if you don't break it, we'll do it for you."

Top answer
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Problem solved. No need to s**t in anyone's mail-slot. In case someone was having the same problems, here's what I did: I found scripts for mapping all keys on the Tartarus v2 in Karabiner-Elements to Left-Shift-Option-* key-combinations. Those won't get confused with my keyboard's function keys when I map my controls in the game settings, so I have even more options now. I don't have the automatic application switching Synapse gave me, but that never worked well anyhow! It looks like some people have been busy solving this well before I had my problems. As for the mouse: Karabiner-Elements has room for programming up to 32 mouse buttons, so after finding a script for mapping multi-key commands (which came with instructions on how to modify it and inject it into the app from your desktop), I was back where I started - if not better off with a more stable app managing all my input devices. I also tried Razer.macOS on Github again, which was supposed to give me more control over the lighting on both devices than the Synapse app did - it hadn't worked before, but when I got a slightly older copy of the app (to match my slightly-old system) it worked perfectly. Still, I think Razer should have just left their app alone, instead of breaking it with an update. Failing that, they should have put something on their support pages advising Mac users where to look for these free solutions. It wouldn't do them any harm, and would even give them an opportunity to advertise what's replacing the app they've gone and broken.
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Reddit
reddit.com › r/razer › synapse 2 is being killed but no option is being added to export settings for some devices
r/razer on Reddit: Synapse 2 is being killed but no option is being added to export settings for some devices
April 22, 2025 -

Pretty much what it says in the title. My headset - a Man 'O War Wireless - uses Synapse 2, was never added to Synapse 3/4 but also does not offer a way to export my settings, so how do I backup my settings so that things will continue to work going forward - on newer Windows installs, on newer computers? The core functions of the headset do not require Synapse - the headset/wireless adapter show up as a generic USB device and work perfectly fine on Windows/Linux/macOS without the driver, but the 7.1 stuff and calibration/RGB functions are only available in Synapse...

Of course, support is useless - non-native English speakers who are not technical and do not have the ability to assist with this, which is not unexpected for this scale of problem but there is also no other public way to raise a complaint at all. Typical useless, rude garbage I've come to expect with extremely cut rate customer service - talking over me, unable to open tickets, struggling to form quasi-valid English sentences. Useless.

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Razer Insider
insider.razer.com › razer-support-45 › synapse-2-don-t-show-my-device-77739
Synapse 2 don't show my device | Razer Insider
March 29, 2025 - The update you received is accurate, as mentioned in this article. As much as the team wants to help, but the Synapse 2.0 has been discontinued.
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Razer Support
mysupport.razer.com › app › answers › detail › a_id › 1693 › ~ › how-to-install-razer-synapse-2.0
How to install Razer Synapse 2.0
Razer Synapse 2 will continue to operate on existing PCs but cloud-related features will no longer be supported effective October 28, 2025.
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Razer Insider
insider.razer.com › razer-support-45 › headset-kraken-7-1-v2-not-supported-for-new-synapse-81291
Headset Kraken 7. 1 V2 Not supported for new Synapse. | Razer Insider
June 14, 2025 - Dear all, good morning!Razer has decided to discontinue Synapse 2.0, the only software that supports the Kraken v2 (as far as I know).I'm having to migrate to the new Synapse, but it doesn't recognize the device, meaning the quality is quite ...