You can request a refund for nearly any purchase on Steam—for any reason.

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Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.

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June 13, 2015 - Originally posted by Black Hand of Sauron:If the refund has yet to be approved you can actually jump over to help.steampowered.com, go to the game, and there should be a "cancel refund" button.

March 24, 2025 - You can also click the Support button at the top of the Steam website. There are a lot of options here, but you'll want to focus on the game you're looking to return. ... If it’s in your most recent games, it’ll be listed on this front page.

🎮 How to Use It? Go to your purchase history in the Steam client. Find the game and hit „Request a refund”. Follow the steps to submit it – Steam’s usually pretty quick with approvals.

November 14, 2025 - Open the Steam app, navigate to “Steam Support” via the Help tab, and click “Games, Software, etc.” to find the game you want to be refunded. Click on the game and choose a reason for wanting your refund.

August 21, 2025 - It seems like Steam doesn’t care for your purchases issues as long as you spent more than two hours with the product you bought. ... The initial refund request is reviewed and done by the automated system. So, if you're outside the 2hr/14 day refund period, the system will automatically reject you.

© Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement | Refunds

January 13, 2023 - Access Steam Support via the “Help” button. Select “Games, Software, etc.”. Find the game you want to return and select “I’d like to request a refund”.

October 27, 2023 - If you seek to get your money back on those purchases, you must issue the refund through their website or that particular retailer. The revamped Steam app is much more user-friendly than it was before. Unfortunately, the app doesn't have a way to connect to the help menu and Steam support directly, so you will have to navigate to this page on your mobile browser. Open a mobile web browser. ... Tap Sign in to Steam. ... Tap on the applicable game you wish to request a refund.

But you did say That "Even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look." So if you could take a look! I'd love to have the purchases go back to my Steam Wallet. Thank you for Reading, and for all you do at Steam. :) " ... Messaggio originale di cubflyer: If youve already gone through this process and its not accepting the request, what I would do is create a new steam account, gift that specefic game to the new account, and sell the account on ebay with a Buy It Now.

February 27, 2024 - Go to Help -> Steam Support in the Steam client. Select Purchases. Select the game you want to request a refund for.

November 11, 2025 - From here, click on Steam Support. You’ll find this close to the top of the screen, under the Games, Software, etc. option. Here you’ll see all the games you’ve purchased in the past 14 days.

Answer: Requesting a refund on Steam is quite easy. First you go to the game in your library, click on the support page for the game. It will then ask you what issue you’re having.

Generate new back up codes. https://store.steampowered.com/twofactor/manage Revoke the api key (this should be empty) https://steamcommunity.com/dev/apikey ... Possible account hijacked. Follow the steps below and secure your account ... Originally posted by DarkCrystalMethod:Install and try starting them. That should at least get Valve's attention(if the russian language from someone who doesn't speak russian didn't) yep it tells me to buy my games (ready or not and arma) for full price (around £30 each) instead of discounted price which ive already been refunded

As seen below, the majority of all purchases can be refunded if we receive a request within two weeks of your purchase. We even may be able to assist outside of this time frame in special circumstances, but cannot grant refunds 60 days past ...

November 19, 2023 - You can read the specific conditions for refunds in your area on the Steam Refunds page. If you meet these criteria, you can request a refund for any reason. It doesn’t matter if you didn’t like the game, if your PC couldn’t run it, or if you bought it by mistake.